Company Personnel Responsibilities

Call Answer Service (CAS) Operator Responsibilities

The Call Answer Service Operator answers calls when:

• In Automated Attendant Service, the Dial 0/Timeout Action is set to CAS Operator and:
  • Caller presses .
  • Caller makes no selection.
  • Caller presses while using the Directory to transfer.
  • Caller presses then to transfer.

• In Voice Mail Service:
  • User presses then .
  • Caller presses while using the Directory to transfer.
    

• In Call Answer Service:
  • Caller presses or then while the greeting is playing and the extension does not have a Personal Operator.
  • Mailbox is in Answer-Only Mode without a Personal Operator and caller presses or then during the five-second timeout following the greeting.
  • Caller presses or then before or after leaving a message in a mailbox that does not have a Personal Operator.
  • Caller presses while using the Directory to transfer.

The factory setting for the Call Answer Service Operator is extension 10.

More Support Roles:
System Manager Responsibilities
General Mailbox Owner(s) Responsibilities