MERLIN Messaging Forms

System Administration Prompt Language

This is the language that the System Manager will hear when programming the System. It can be any one of the languages supported by PARTNER Messaging:

U.S. English
Latin American Spanish
Canadian French

Input: Select one of the languages listed.

Factory Setting: The System Language (Monolingual Mode) or Primary Language (Bilingual Mode)

Recommendation: Select a language even if you want the System Administration Prompt Language to remain the System/Primary Language. This will ensure a change to the System Language Mode or System Language does not affect the System Administration Prompt Language.

System Language Mode

PARTNER Messaging can be set to work in Monolingual or Bilingual Mode. In Monolingual Mode, callers hear system prompts in the single language you select. In Bilingual Mode, callers hear system prompts in one of the two languages you select. The first language the caller hears is the Primary Language. The Secondary Language is the alternate language the caller can hear by pressing .

The System Language Mode and the Language(s) chosen apply to all Automated Attendants.

Supported languages are:

U.S. English
Latin American Spanish.
Canadian French

Input: Select Monolingual or Bilingual. If Monolingual, select a Language. If Bilingual, select a Primary Language and a Secondary Language.

Factory Setting: Monolingual Mode with U.S. English as the System Language. If you change the mode to Bilingual, Primary Language is U.S. English and the Secondary Language is Latin American Spanish.

Recommendation: If you do not set a System Administration Prompt Language or Mailbox Language, changing the System Language (or Primary Language) will affect the System Administration Prompt Language and the Mailbox Language.

Call Answer Service Operator

The Call Answer Service (CAS) Operator’s extension is the extension to which calls will be transferred when any of the following happens:

In Automated Attendant Service, when the Dial 0/Timeout Action is set to Call Answer Service Operator and the:
- Caller presses or presses then .
- Caller makes no selection from an Automated Attendant Main Menu or Submenu.
- Caller presses while using the Directory to transfer.

In Voice Mail Service, when the:
- User presses then .
- Caller presses while using the Directory to transfer.

In Call Answer Service, when the:
- Extension does not have a Personal Operator and the caller presses or presses then while the greeting is playing.
- Extension does not have a Personal Operator and the mailbox is in Answer-Only Mode and the caller presses or presses then during the five-second timeout following the greeting.
- Caller presses or presses then before or after leaving a message in a mailbox that does not have a Personal Operator.
- Caller presses while using the Directory to transfer.

Input: Enter the name or job function of the designated CAS Operator, if applicable. Then enter the extension number of the CAS Operator Extension.

Factory Setting: 10

General Mailbox Owner

The General Mailbox Owner is the person responsible for maintaining the General Mailbox for an Automated Attendant. It is his/her responsibility to retrieve messages placed in the General Mailbox and forward them to the appropriate user's mailbox.

The following information applies to the General Mailbox Owner:

The General Mailbox extensions (9991, 9992, 9993 and 9994) are factory-set and cannot be changed or deleted but the General Mailbox Owner’s factory-set extension CAN be changed.
Calls are directed to the General Mailbox when the Dial 0/Timeout Action for an Automated Attendant is set to "record a message" in the General Mailbox and the:
- Caller does not make a selection from an Automated Attendant Service Main Menu or Submenu.
- Caller presses anywhere in Automated Attendant Service.
- Caller presses while using the Directory to transfer.
A General Mailbox can have only one owner but the same person can "own" more than one General Mailbox.
Each General Mailbox Owner can also have a Personal mailbox, but he/she is not required to have one.
When a message is placed in the General Mailbox, the Message Waiting Light (MWL) at the owner’s extension lights up and stays lit until the message has been listened to and/or deleted.

Input: Enter the name of the General Mailbox Owner for each Automated Attendant. Then, enter the extension number of each General Mailbox Owner.

Factory Setting: 10

Maximum Extension Length

The Maximum Extension Length specifies the maximum number of digits (two, three, or four) that a caller or user is allowed to dial in order to transfer to an extension, mailbox, Hunt Group, or Calling Group. This applies to transfers and to Automated Attendant Direct Extension Transfers. PARTNER Messaging transfers calls when one of the following conditions occurs:

Number of digits entered by the caller equals the Maximum Extension Length.
Caller presses , indicating they have finished entering digits.
Five-second timeout period has expired.

Input: Select the applicable number of digits.

Factory Setting: 2

Recommendation: The Maximum Extension Length should match the maximum number of digits you will allow callers and users to dial for a transfer or an Automated Attendant Direct Extension Transfer.