PARTNER Messaging Forms

Automated Attendant Number

Specify the Automated Attendant number (1-4) for which you are setting Schedule Options and assigning a fax extension.

Input: Automated Attendant Number (1-4)

Schedule Controller

The Schedule Controller specifies which schedule the Automated Attendant follows:

The communications system's Day/Night service (Switch Mode)
The Weekly Business Schedule programmed for PARTNER Messaging Automated Attendant
A combination of both options

Input: For each Automated Attendant, select one of the available options.
Factory Setting: Switch Mode
Recommendation: Use the following as a guide to determine the appropriate setting:

Switch Mode - Use this setting if you want the Automated Attendant to answer callers with the Night Main menu when the Communications System goes into Night Service and answer with the Day Main Menu when the communications system comes out of Night Service.
Weekly Business Schedule - Use this setting when you want the Automated Attendant to answer callers with the Day Main Menu or Night Main Menu based on the Business Schedule.
Both - Use this setting if you want the Automated Attendant controlled by both the communications system and the Weekly Business Schedule you specify.

Weekly Business Schedule

If the Schedule Controller is set to "Follow the Automated Attendant Weekly Business Schedule" or "Follow Both" (a combination of the communications system and Weekly Business Schedule) the appropriate opening and closing times for each day must be entered to assure that:

When the company is open, the Automated Attendant answers calls with the Automated Attendant Day Main Menu and the Dial 0/Timeout Action for the Day Main Menu is used.

When the company is closed, the Automated Attendant answers calls with the Automated Attendant Night Main Menu and the Dial 0/Timeout Action for the Night Main Menu is used.

Note:

If the Schedule Controller is set to follow the Communications System (Switch Mode) only, leave the Weekly Business Schedule section of the form blank.

Input:

Based on a 24-hour clock, enter the opening and closing time for each day (view example).

If the company is open 24 hours a day, enter 0000 in the Open column and 2359 in the Closed column.

If the company is closed for the entire 24-hour period (for example, on a weekday) leave the Open and Closed columns blank.

Fax Extension

On PARTNER Messaging Planning Form 2 - Extension Administration, you were required to designate an extension as the direct transfer destination for calls that the Automated Attendant detects as fax calls. Designations made on that form must be transferred to Form 3a.

Note:

The same fax machine can be assigned to more than one Automated Attendant.

Input: For each Automated Attendant, enter the applicable fax extension.