PARTNER Messaging Forms

Automated Attendant Number

Specify the Automated Attendant Number (1-4) for which you are specifying Day Main Menu or Night Main Menu Selector Codes, Action codes, and Dial 0/Timeout Actions.

Input: Automated Attendant Number (1-4)

Day Main Menu or Night Main Menu

Specify whether this Main Menu is a Day Main Menu or Night Main Menu.

Input: Select Day Main Menu or Night Main Menu

Selector Codes

For each Selector Code on the Day Main Menu or Night Main Menu, assign an Action Code. The Automated Attendant Service performs the action specified by the Action Code when the caller enters the Selector Code digit from a menu or submenu. It is recommended that you try to limit the menus to five or fewer selections.

Input:

In the Action Code column, enter the Action Code that represents the action you want to occur when the Selector Code is chosen. To locate the appropriate Selector Code Action, refer to the Key at the bottom of form.
Enter information in the Extension/Mailbox/Announcement No./Submenu No./Centrex No. column as follows:
- For Action Codes 1 or 7, enter the extension number to which the caller will be transferred.

For Action Code 6, enter the mailbox extension to which the caller will be transferred.
For Action Code 2, enter the Submenu Number that the caller should hear after entering the Selector Code.
For Action Code 3, enter the Announcement Number that the caller should hear after entering the Selector Code.

In the Description column, enter any descriptive information to help you identify the call destination information entered in the Extension/Mailbox/Announcement No./Submenu No./Centrex No. column.

Factory Setting: Action Code 5 (Direct Extension Transfer) for Selector Codes (1-4). Selector Codes 5-9 are unused.

Recommendation: If any of the factory-set Selector Codes are not being used, cross them off the form. Creation of each of the Day and Night Main Menus and the related scripts, requires that you know about the existence of any submenus or announcements. For this reason, if you plan to include submenus and/or informational announcements as options on a Day or Night Automated Attendant Main Menu, you must assign them a submenu or announcement number, as appropriate, before you create the Main Menu definition.

Key

Use this Key to identify the action you want to occur for the Selector Codes.

Dial 0/Timeout Action

The Dial 0/Timeout Action determines how calls are handled when callers:

Press or then anywhere in Automated Attendant Service.
Do not make a selection from an Automated Attendant Main Menu or Submenu.

The Dial 0/Timeout Action occurs within five seconds after the Day Main Menu, Night Main Menu, or a submenu plays. The Day Dial 0/Timeout Action can be different from the Night Dial 0/Timeout Action.

Input

Select one of the 5 options listed for Day Service
Select one of the 5 options listed for Night Service

Note:

If the Transfer to Extension or Transfer to Mailbox options are selected, you must also enter the applicable number.

Factory Setting:

Day Service: Call Answer Service Operator
Night Service: Automated Attendant General Mailbox