Introduction

You can use the PARTNER Messaging Automated Attendant Service to answer calls immediately (Immediate Call Handling) or after telephones have rung a few times (Delayed Call Handling). You do this by setting the number of rings that should occur before the messaging system answers the call with the Automated Attendant. Setting the number of rings to “0” means that the Automated Attendant answers the calls immediately.

For PARTNER ACS Release 3.0 or later, you can set the number of rings for individual lines. For PARTNER II, PARTNER Plus, and PARTNER ACS prior to Release 3.0 systems, you set the number of rings for all the lines.

Site-specific communications system Call Handling information is included on the PARTNER communications system forms:

• System Configuration
• Extension Settings
• Customized Extensions

You also need the following completed PARTNER Messaging planning forms:

• Planning Form 3a—Automated Attendant Schedule & Fax Assignment
• Planning Form 3b—Day/Night Main Menu
• Planning Form 3c—Submenu
• Planning Form 3d—Recording Script
• Planning Form 3e—Submenu with Directory List Assigned