A key component of business agility is the ability to contact the right person at the right time and the right person might be another employee or your customer. To facilitate this agility, organizations are investing in mobile devices using which users can become more mobile and accessible than before.
Messaging can improve communication by connecting users, enabling users to collaborate efficiently, and by streamlining business processes. Users can access their messages over a telephone using the TUI, Avaya one-X® Speech, or an IMAP4 based e-mail client such as Microsoft Outlook and Zimbra. Users can access their messages using a smartphone that has access to the Exchange or Zimbra message store.