Adding users from Active Directory

Use this task to add users that are already created in the Active Directory (AD) to the Messaging system.

Before you begin

The Exchange storage destination is configured. For more information, see Configuring a storage destination.
The AD should contain the user you want to add to the Messaging system.

On the Administration menu, click Messaging > Messaging System (Storage) > User Management.
Under the Add User by AD lookup heading on the User Management Web page, select any of the following from the AD field name drop-down list:
- mail: Select this option and enter a valid AD account's e-mail address in the text field.
- telephone number: Select this option and enter a valid AD account's phone number in the text field.
  
  The phone number is used to determine the site for the user, based on the dial plan handling defined for a site.
- name: Select this option and enter a valid AD account's name in the text field.
For more information, see User Management field descriptions.
Click Look Up to perform a search in the AD.
- If a Messaging mailbox exists for the search result, the system displays a message stating that Mailbox mailbox number already exists for the user that you want to add.
- If multiple users are returned on lookup, you need to refine the results such that the system displays a unique user.
- If a single user with no existing Messaging mailbox is returned as the search result, click Add to add the user in the Messaging system.
  
  At a minimum, the Mailbox and Voice mail extension details should be populated in the AD for the user that you want to add.
Notify the new users that the Messaging service is available.
The default password for the new users is 12345.