The Maintenance log records system errors. The Messaging system tries to diagnose and isolate these errors from the system and sends an alarm to the Alarm log if the Messaging system is unable to correct the error automatically.
The system displays all messaging alarms on the Web page. The content in the alarm log represents all significant problems the system detects. Therefore, the alarm log is a good starting point for troubleshooting the system.
The Messaging alarm log are of the following types:
Active alarm. This alarm indicates a current problem in the system.
Resolved alarm. This alarm has been corrected either automatically or through a repair procedure.
Alarm severity is of the following levels:
Major Alarms. These alarms indicate problems that could affect key system components or features. For example, if more than 25% of the voice ports are out of service, the system generates a major alarm. Major alarms are repairable by technicians.
Minor Alarms. These alarms indicate problems that could affect full service but are not critical to system operation. For example, if a network connection problem occurs, the system generates a minor alarm. Minor alarms are repairable by technicians.
Warning alarms. These alarms indicate problems that could potentially affect system service if the alarms are not resolved. For example, if the customer system administrator does not create a trusted server password and a trusted server tries to log in, the system generates a warning alarm. Warning alarms are repairable by customers.
When an active alarm is resolved, the alarm status changes from Active to Resolved.
Alarm Resolution
If the customer purchases a maintenance service contract and activates the alarm origination feature, the system automatically sends major and minor alarms to a remote service center for correction. Warning alarms are not sent to the remote service center.
Alarm Notification
To check alarm notifications, you should check the administrator log and the alarm log daily, either from the Messaging administration screens or from the alarm log on the Messaging server. Active alarms and new entries in the administrator's log are noted on the STATUS line.
Important The STATUS line can display multiple levels of alarms. The alarm level is important because the alarm level classifies problems within the system so that the most severe problems are worked on first. In most cases, the alarm level also marks the area of responsibility between the system administrator (warning alarms) and the remote service center (major and minor alarms).