Assigning an attendant number

When a caller presses 0 to reach an attendant, the system transfers the call to the to the assigned extension.

If the attendant does not answer, then the system transfers the caller to a general-delivery mailbox so that the caller can leave a message.

Procedure

On the Administration menu, click Messaging > Messaging System (Storage) > Sites.
In the Operator (Live Attendant) section, in the Availability drop-down list, select one of the following:
- Never (the default)
- Always
In the Operator (live attendant) extension field, enter the extension of the attendant.
If you do not enter an extension number, when the caller presses 0, the Messaging system updates the caller that no operator is available and disconnects the call.
In the General mailbox field, enter the extension for a shared mailbox that is accessible to all attendants.
If you entered an extension number in the Operator (live attendant) extension field and if the attendant does not answer, then the system transfers the caller to this mailbox.
Click Save.

If you want to add additional sites to your network, see Adding additional sites.