System Platform includes SAL gateway to manage service delivery, including alarming and remote access. SAL gateway is a software application that:
Facilitates remote access to support personnel and tools that are needed to access supported devices
Collects and sends alarm information to a Secure Access Concentrator Core Server on behalf of the managed devices
Provides a UI to configure its interfaces to managed devices, Concentrator Remote and Core Servers, and other settings
SAL requires a customer-to-Avaya upload bandwidth of at least 90 KBps (720 Kbps), with a round-trip latency less than 150 ms.
During the installation of System Platform, you must register the system, which consists of System Platform, the solution templates, and SAL gateway, and configure SAL for the customer network.
Important For Avaya to provide support, Avaya Partners or their customers must ensure that SAL is registered and configured properly. Avaya support will be delayed or not possible if SAL is not properly implemented.
To deliver remote services, Avaya Partners must provide their own business-to-business connection, which may be a virtual private network or other IP-based connectivity.
Administrators can launch the SAL gateway management portal from within System Platform.