The core strengths of Messaging are compatibility, interoperability, scalability, and resilience, combined with flexibility and easy availability. Together, these features improve how your organization responds to customers, enhances collaboration, and lowers the cost of ownership.
Messaging provides the following benefits to customers:
Flexibility: Messaging offers a flexible architecture designed to fit a wide variety of customer environments and is ideal for enterprises with telephony environments that are in transition. Depending on how the system administrator configures Messaging, users can have their voice messages on the Avaya message store, the Microsoft Exchange message store, or the VMware Zimbra message store.
Compatibility: Messaging fits into your infrastructure so you do not have to replace or update existing networks, administrative systems, or standards-based interfaces, thereby lowering the total cost of ownership.
Scalability: Messaging provides a scalable solution that ranges from an easy-to-deploy single server to a fully scalable multiserver configuration with dedicated application and storage servers.
Resilience: Messaging delivers high availability and disaster recovery options ranging from a cluster configuration of redundant application servers to locally survivable application servers.
Remote alarming and serviceability: Messaging uses Secure Access Link (SAL) 1.5 to provide remote alarming and serviceability.
Interoperability: Messaging interoperates with several Avaya products as well as various third-party products like AudioCodes gateways and third-party fax solutions.
Multilingual support: All end-user features are available in multiple languages.
End-user features: Users can use Messaging to combine notification features, such as MWI, Reach Me, and Notify Me. Messaging also offers voice recognition for addressing messages, access to voice messages using an Internet Message Access Protocol 4 (IMAP4) e-mail client, a clientless e-mail toolbar, a browser application for managing user settings, and text conversion of voice messages (requires a third-party solution).