Holiday schedules

You can create a menu that the caller application activates only on the dates specified by a holiday schedule. Each holiday schedule is a separate system object that you define once. Any caller application can use the holiday schedule.

A typical deployment has two or three defined holiday schedules. However, there is no restriction on the number of unique holiday schedules that you can create.

Guidelines for holiday schedules

  • When you do not need a holiday schedule, use the None schedule. You cannot rename this predefined holiday schedule.

  • When you create a new holiday schedule, give the holiday schedule a unique descriptive name. For example, 2010 Corporate Calendar.

  • The holiday menu plays for the entire day specified by the holiday schedule. This day starts at 12:00 a.m. and ends at 12:00 a.m. the following day.

  • A holiday schedule can include more than one date.

  • When you change a holiday schedule, the system automatically updates the caller applications that use the holiday schedule.