Menu actions

When you create a menu, you must select the type of action that each key should perform. These actions are:

Action	Description
Auto Attendant	Forwards the call to the Auto Attendant so the caller can dial-by-name or dial-by-extension.
Go to mailbox number	Routes the call to a specified voice messaging mailbox. For example, a non-business hours mailbox or an information-only mailbox.
Subscriber login	Routes the call to the voice messaging pilot extension so users can log in to their personal mailbox.
Transfer to Caller Application	Transfers the call to an additional caller application.
Continue menu	Invokes the next action in the menu. For example, the Instructions prompt can use this as the Next action.
Hang up	Ends the call.
Transfer to extension	The call transfers to another extension. For example: Transfer to a specified extension, such as Customer Service. When a user forwards calls to a caller-application extension. For example, if an employee changes internal extensions or if a previously used extension is out of service.
Not active	The default for all DTMF keys before you assign an action. Unused keys should maintain this action. You cannot assign an action to the On Answer menu item.
Play prompt	Plays the specified audio file or text-to-speech prompt. After the prompt is played, the caller application starts the next action.