The kind of access you have to Messaging on the personal computer depends on the voice mail storage option you choose. If you store your voice mail in the Avaya message store and set up a separate Avaya Aura® Messaging IMAP4 Inbox in Microsoft Outlook, a dedicated Messaging toolbar appears in the body of the voice mail message when you open the message. From the toolbar, you can play the message on the personal computer or on a phone, reply to a message, forward the message with an introduction, or call the sender. You can also set user preferences and access online help from the toolbar. If you set your user preferences to receive a Notify Me e-mail copy of voice messages, the copy appears in your main Outlook inbox. These copies do not display on the Messaging toolbar. For more information, see Outlook toolbar GUI Online Help and Using Avaya Aura® Messaging, available in the Avaya Aura® Messaging Documentation Library.
If you choose Microsoft Exchange as your destination storage server for both voice and e-mail, you do not have to set up a separate mailbox. Your voice mail appears in your Microsoft Outlook inbox automatically, interleaved with your e-mail messages. As with the client unified option, in which you store your voice mail in the Avaya message store, the dedicated Messaging toolbar appears in the body of the voice mail message when you open the message, and you have the same toolbar functionality.
If you choose the Zimbra Collaboration Server (ZCS) as your storage destination, you have access to your voice mail in the Zimbra Desktop e-mail application. From a toolbar similar to the Messaging toolbar in Outlook, you can play your voice messages on a phone, send a voice reply or voice forward, or call the sender. You can also set user preferences from the toolbar.