Configuring languages

Note

If you have upgraded the Messaging system, you must perform this task to re-install the language packs that were installed prior to the upgrade. You would have recorded these language pack names during the upgrade process as specified in the Upgrading Avaya Aura Messaging document.

You can install language packs and select the languages for your site on the Languages Web page. You can download additional language packs from http://support.avaya.com. The following system features use the languages that you select on this page:

User Preferences
The telephony user interface (TUI)
Auto Attendant
Name playback

Important

If your deployment includes more than one server in the application role, only configure languages for the first server in the site. You can administer the servers for subsequent application roles by backing up the first application role and then restoring the data on to the server for the subsequent application role. See the Initial administration checklist for application roles for information about which procedures are to be done manually on the server and which are done automatically through the backup and restore process.

Before you begin

If you are administering the first or the only application role, you must first complete the Enabling fax procedure. Do not repeat this task on additional application servers that support the same site as the first server.

About this task

You must install the standard prompts language pack. Rapid prompts language pack is optional and is currently only available in US English for the Aria TUI. Standard prompts provide more detailed information than rapid prompts. Rapid prompts help the user save time because these prompts are much shorter. Hence, rapid prompts are for users familiar with the TUI capabilities.

If you setup rapid prompts on your system, the end user can view the rapid prompts check box on the My Phone page in User preferences.

Procedure

On the Administration menu, click Messaging > Server Settings (Application) > Languages.
In the Add Language Pack field, click Browse... and navigate to the location of the language packs that you want to add to this application server.
Click Upload.
Note
When you add a language pack, all active calls are dropped. Additionally, the Messaging system will be unavailable for some time.
Enter the appropriate information in the fields.
For more information, see Languages field descriptions.
Click Apply.

Next Steps

If you are administering the first (or the only) application role for a site, see Changing the AxC IP address.
If you are administering additional application servers that support the same site as the first server, see Restoring application files.