Configuring Outlook 2003 for Avaya message store

Before you begin

Ensure that the Messaging store type (provided by your administrator) is an Avaya message store. Do not use this procedure if the Messaging store type is an Exchange server or a Zimbra server.

About this task

To configure Microsoft Office Outlook 2003 and earlier versions of Outlook, perform the following steps:

Procedure

Start Outlook.
On the Tools menu, click E-mail Accounts....
The system displays the E-mail Accounts dialog box.
Select the Add a new e-mail account check box under E-mail, and then click Next.
The system displays the Server Type dialog box.
Select IMAP as the type of account that you are creating, and then click Next.
The system displays the Internet E-mail Settings (IMAP) dialog box.
In the Your Name box, type your name, for example Michael J. Smith.
In the E-mail Address box, type the e-mail address that you use for your Exchange e-mail.
In the User Name box, type your Messaging mailbox number. For example, 4085557096.
In the Password box, type your Messaging mailbox password.
In the Incoming mail server box, type the Messaging server address provided by your administrator.
In the Outgoing mail server (SMTP) box, type the name of your Messaging server address provided by your administrator. This is the same server as mentioned in the previous step.
Note
The Outgoing mail server (SMTP) is to be used by Messaging only. Do not send e-mails using this account. To send e-mails, use your designated e-mail account. To reply to voice messages or to forward them, use the Messaging toolbar.
Click More Settings….
1. On the General tab, replace the default name for the mail account with Avaya Aura Messaging or a similar designation to indicate that this is your voice messages mailbox.
2. On the General tab, under Purge Options, select the Purge items when switching folders while online check box.
  Note
  By default, Outlook does not purge deleted messages automatically. This can lead users to unexpectedly run out of space in their mailboxes. You can configure Microsoft Outlook so that when you switch between folders, any items you have marked for deletion are purged from the IMAP server. To enable this feature, you must be working online and be connected to the server.
3. Click OK.
Click Next when you finish entering this configuration information, and then click Finish.
(Optional), You can also add your voice messages mailbox as a favorite folder:
1. In Outlook, click the mail folder.
2. To expand the folder, click the plus sign (+).
3. Select Inbox.
4. Right-click Inbox, and then select Add to Favorite Folders.