Info mailbox overview

An info mailbox plays greetings and provides information to a caller. However, a caller cannot leave a message in the info mailbox. Examples of the content of an info mailbox include:
  • Directions to your location

  • Your business hours

  • Weather or road conditions

  • School enrollment or closing announcements

  • Human resources announcements

  • The name of the info mailbox in the Auto Attendant directory is a Text-to-Speech playback of the display name.

  • Info Mailbox is the default name of the Class of Service (CoS) that controls the maximum length of a recorded message in an info mailbox.

  • The default for the maximum length of a message in an info mailbox is 5 minutes. You can change this default on the Class of Service Web page. See Changing a Class of Service.