The installation of a license file on the WebLM server fails for several reasons. The following sections provide some troubleshooting scenarios and proposed solutions:
If the following sequence of events occurs:
You run an instance of the Tomcat/WebLM server as root.
You successfully install a license file for a product, for example product A.
The instance of the Tomcat/WebLM server exits ungracefully. As a result, the file cleanup process fails.
Redeploy or restart the Tomcat/WebLM server as another user, for example tomcat5. As a result, an existing license file fails to load on startup.
If you attempt to install a new license file for the same product, product A.
If multiple instances of the WebLM server run on the same server, and you install a license file for a product on an instance of the WebLM server when a license is already hosted on another instance of the WebLM server.
If the user ID you use to start the Tomcat service does not have the write permission for the following directory:
On a Linux system, /var/tmp
On a Windows system, C:\temp