About this task
Registering System Platform and applications in the Presence Services solution template ensures that Avaya has a record of the system and it is ready for remote support if needed.
Avaya assigns a Solution Element ID (SE ID) and Product ID to each SAL Gateway and managed device that is registered. In the context of System Platform, managed devices are the components of System Platform and of the applications that are included in the Presence Services solution template. The SE ID makes it possible for Avaya Services or Avaya Partners to connect to the managed applications remotely. The Product ID is included in alarms that are sent to alarm receivers from the managed device. The Product ID identifies the device that generated the alarm. This data is critical for correct execution of various Avaya business functions and tools.
Note For a description of any elements you must register along with your Solution Template, refer to your Avaya Aura® solution documentation.
For solutions being deployed in a System Platform High Availability configuration, you must register two VSP solution elements, one for the primary server and one for the secondary server in the HA pair. For a description of any other solution elements you must register for the various System Platform High Availability deployments, refer to your Avaya Aura® solution documentation.
Registrations are performed in two stages: before installation of System Platform, the Presence Services solution template, and SAL Gateway and after installation. The first stage of registration provides you with the SE IDs and Product Identifications required to install the products. For solution templates that include Communication Manager, the first stage of registration also provides you with the system ID (SID) and module ID (MID). The second stage of the registration makes alarming and remote access possible.
Procedure
- Access the registration form and follow the instructions. This form is available at http://support.avaya.com. In the navigation pane, click More Resources > Equipment Registration. Under Non-Regional (Product) Specific Documentation, click Universal Install/SAL Product Registration Request Form, or search Universal Install/SAL Product Registration Request Form.
- Complete the Universal Install Product Registration page and submit it at least three weeks before the planned installation date.
Avaya Sold-to Number (customer number) where the products will be installed
Contact information for the person to whom the registration information should be sent and whom Avaya can contact if any questions arise
Products that are included in the solution template and supporting information as prompted by the form
Avaya uses this information to register your system. When processing of the registration request is complete, Avaya sends you an e-mail with an ART install script attached. This script includes instructions for installation and the SE IDs and Product IDs that you must enter in SAL Gateway to add managed devices. For solution templates that include Communication Manager, the ART install script also includes the SID and MID.
- Complete and submit the Universal Install Alarm Registration page after the installation is complete.