Resetting the voice mailbox password

Use the following task to reset the user's voice mailbox account password.

Procedure

  1. On the Administration menu, click Messaging > Reports (Storage) > Users.
  2. Use the built-in filters to locate the user you want to edit and then click the appropriate Mailbox number.

    You can also change the user properties from the User Management Web page. However, this page does not have filters that assist you in locating a specific user.

  3. On the User Management > Properties Web page, in the New password field, enter a password that the user must use to log in to the Messaging mailbox.

    Passwords cannot match the voice mail mailbox number, cannot be sequential numbers, and cannot contain the mailbox number in password. If you leave this field blank for an existing user, the password does not change.

  4. In the Confirm password field, reenter the password that you entered in the New password field.

    You need to complete this field only if you are adding a new password or changing an existing password.

  5. Click Save.