The name of a user, info mailbox, or distribution list may not follow the pronunciation rules of the primary language for your system. To increase the likelihood that the speech recognition feature will recognize the name, you can spell the name the way you would pronounce the name.
Speech recognition in both Speech Auto Attendant and Speech Enabled Message Addressing uses the following fields:
First name + Last name
Display name
Pronounceable name
There is no search order between these fields, a match is a match. You should use the Pronounceable name field to increase Speech Recognition, however the other fields can be used to increase the recognition rate.
For example, if the primary language of your system is English, spell Dan DuBois as Dan Doobwah.
You can also enter an alternative name for the user. For example, William Bell may also be known as Bill Bell. In the User Properties Web page, if you enter William in the First name field, Bell in the Last name field, and Bill Bell in the Pronounceable name field, the speech engine will recognize both William Bell and Bill Bell.