Upgrading the Messaging system

Before you begin

You must confirm that the version of System Platform you are running is compatible with Messaging Release 6.1.
- To obtain information on the supported version, see Avaya Aura® Messaging Release Notes on the Avaya Support Web site at https://support.avaya.com/css/Products/P0792.
- To verify the currently installed version of System Platform, see Verifying the version of System Platform.
Update System Platform with the latest approved patches and service packs. Ensure that these patches and service packs are verified for use with Messaging. You can download the latest patches from the Avaya support Web site. Go to https://support.avaya.com/css/Products/P0792

For information on the latest patches, see Avaya Aura® Messaging Release Notes available on the Avaya support Web site, https://support.avaya.com/css/Products/P0792.

For more information on downloading and installing patches and Service Packs, see Installing patches.
Record the currently installed language packs that you need to re-install after the upgrade process. For more information, see Recording the installed language packs.

Procedure

Log on to the System Platform Web Console.
Click Virtual Machine Management > Solution Template.
The system displays the Search Local and Remote Template page.

From the Install Template From drop-down list, select the medium to search for the Messaging image files. The following table lists the available options.

If you select	then
Avaya Downloads (PLDS)	provide SSO Login and SSO Password and then click Upgrade.
HTTP	specify the Template Location and click Upgrade. If the template files are located in a different server, you may be required to configure a proxy depending on your network. Click Configure Proxy to specify a proxy server if required.
SP Server	specify the Template Location and click Upgrade.
SP CD/DVD	click Upgrade.
SP USB Disk	click Upgrade.

For more information, see Search Local and Remote Template field descriptions.

Click Upgrade to display a list of template descriptor files (each available template has exactly one template descriptor file).
A dialog bog appears to confirm the upgrade.
Click OK in the dialog box to confirm the upgrade.
The system displays the Select Template page with the current template installed.
From the Select Template list, select the template that matches the current system configuration. Select one of the following displayed templates:
- Msg_Standard. The Messaging template for the standard server.
- Msg_4x146GB_HDD. The Messaging template for the high capacity storage server.
Click Select.
On the Template Details page, click Upgrade.
The system displays the Template Network Configuration page that shows network configuration you have entered while installing System Platform.
Verify the network configuration and click Save to continue.
The system displays the Template Details page that lists the system properties you have entered while installing Messaging.
Verify the system properties.
1. MSG IPv4 Address: IPv4 address of the Messaging virtual machine.
2. MSG IPv6 Address: Messaging does not support IPv6.
3. MSG Hostname : Host name must be the Fully Qualified Domain Name (FQDN) of the Messaging virtual machine.
Click Upgrade.
The Template Installation page displays the progress of the template installation.
When the System Platform Web Console prompts to Commit or RollBack the installation, verify that the Messaging system is up and running before proceeding to Step 13.
1. Verify you are able to log on to the System Management Interface. For more information, see Logging in to Messaging.
2. Verify all entries in the Processes List have a status of either "Running" or "Online". From the System management Interface, on the Administration menu, click Messaging > Server Information > System Status (Application).
  The System Status (Application) Web page displays the status of the various processes used for the application role and the connection status with the AxC used by the application role.
3. Verify the status of the storage role is "IN SERVICE". From the System management Interface, on the Administration menu, click Messaging > Server Information > System Status (Storage).
  The System Status (Storage) Web page displays the status of MessageCore and LDAP processes.
4. Perform basic call answer and Messaging functions. For more information, see Using Avaya Aura® Messaging.
  Verify call answer and message retrieval is working.
When the verification is complete, on the Template Installation page, do one of the following:
- If all verification checks are passed, click Commit Installation to continue the upgrade process.
- If any verification checks have failed, click Rollback Installation to cancel the upgrade process and go back to the previous version of the software.

Next Steps

Install the patches. See Installing patches.