Installing the voice message form

Before you begin

You have a System Folder on the Exchange server that contains one Organizational Forms Library for each language in a multilingual deployment.
You have an account with client permissions for administering the Organizational Forms Library. See Assigning client permissions for Exchange 2003 server, and Assigning client permissions for Exchange 2007 and 2010 servers.
You have completed either of the following:
- Configured the avayamsg A or CNAME record in DNS. For more information, see DNS record.
- Recorded the host name or IP address of a Messaging server.

About this task

To install the voice message form on a computer that runs Outlook.

Procedure

Log in with the user account that has client permissions.
Use the user account you created in the EFORMS REGISTRY.
In a Web browser, run the URL: http://avayamsg/download/<VoiceMessagingFormFilename> and save the form to a temporary location on your hard drive.
Replace VoiceMessagingFormFilename with the appropriate filename. See Supported languages for a list of file names.
Repeat Step 2 for each language that you want to deploy.
Open Outlook and select Tools > Options > Other > Advanced Options... > Custom Forms....
For Outlook 2010, you must navigate to File > Options > Advanced > Custom Forms....
In the Options dialog box, click Manage Forms...
In the Forms Manager dialog box:
- The system displays the name you created for the forms library in the left pane.
- The system displays the corresponding voice message form in the right pane.
If you have a multilingual deployment, ensure that the language for the Organizational Forms Library and the voice message form match.
In the Forms Manager dialog box, click Install...
In the Files of type field at the bottom of the Open file manager box, select Form Message (*.fdm).
Navigate to the voice message form file that you downloaded in Step 2. For example, AvayaVoiceMessage_en-US.fdm.
Click Open to install the form file.
If the library already contains a version of this voice message form, the system displays a confirmation dialog box. Click Yes to replace the existing form with this version.
In Form Properties, click OK.
Click Copy to copy the voice message form into your forms library.
Select Avaya Voice Message in the right pane and then click Delete.
If you are deploying multiple languages, repeat Step 8 through Step 14 for each language form.
Click Close.
Click OK three times to exit.
When a user opens a voice message, the appropriate voice messaging form downloads automatically.