• Avaya Aura® Messaging R6.1 Documentation Library
    • Legal
    • Avaya Aura Messaging overview
      • Benefits of Messaging
        • Accessibility and mobility
          • One-number connectivity
        • Flexibility
        • Compatibility
          • Flexible storage
        • Scalability
        • Resilience
          • Redundancy
          • Local survivability
          • Disaster recovery
        • Remote alarming and serviceability
          • Secure Access Link
          • SNMP
        • Interoperability
          • Interoperability with Avaya products
          • Interoperability with Avaya CS1000
          • Interoperability with third-party products
        • Multilingual support
      • What's New in Avaya Aura Messaging 6.1
      • Messaging documentation
    • User features
      • The TUI
      • Message notification
      • Speech recognition
      • Greetings
      • Attendant and Personal Attendant
      • Transfer to Messaging
      • Record on Messaging
      • Reach Me
      • Fax handling
      • User Preferences
      • Personal Lists
      • Avaya Aura Messaging as part of a Unified Messaging solution
        • Personal computer e-mail access
        • Web access
        • Smartphone access
      • Avaya one-X Speech
      • Avaya one-X Communicator
      • Avaya one-X Mobile
    • Administration features
      • Class of Service
      • System Management Interface
      • Certificate Signing Request
      • Role-Based Access Control
      • Caller Applications
      • Caller Applications Editor
      • System broadcast message
      • Enhanced List Application
      • Enterprise List
      • Backup capabilities
    • Messaging solution architecture
      • Avaya Aura components
        • System Platform
      • Switch integration
      • Hardware
        • Supported hardware
      • Messaging architecture
        • System
        • Server
        • Server roles
        • Server types
        • Message store
        • System configuration
        • System behavior
        • Sites
        • Clustering (Topology)
      • Server configuration
        • Single server
        • Front-end/back-end
        • Clustering
        • Mixed storage configuration
          • Mixed storage examples
      • Network topology design
        • Distributed topology
          • Benefits of a distributed implementation
        • Centralized topology
          • Centralized implementation
      • Benefits of the system architecture
        • Flexibility
        • Redundancy
        • Local survivability
          • Cache for messages
        • Limitations of local survivability
          • Message notification
          • Message review
    • Planning for Messaging
      • Single server configuration
      • Front-end/Back-end single site configuration
      • Front-end/Back-end cluster single site configuration
      • Distributed multiple site configuration
      • Centralized multiple sites configuration
      • WAN cluster Configuration
      • Audio encoding formats
        • G.711
        • GSM 6.10
      • Language packs
      • Capacity planning
        • Capacity planning for an Avaya message store
        • Capacity planning for third-party storage
      • Preparing your telephony server
        • Telephony overview
          • Configuration Notes
        • Resource management
        • Bandwidth utilization between the Messaging servers
        • Systems with multiple sites
        • Role of Message Networking in Avaya Aura Messaging
        • E.164 Dial Plan
      • Licensing
        • WebLM Server
        • Mailbox licensing
          • Feature set comparison
        • Information mailbox licensing
      • Server specifications
      • Hardware requirements
        • Customer-provided equipment
      • Software requirements
        • Required software for Messaging
        • Supported versions of third-party software
      • Security requirements
        • Additional security information
      • Traffic flow
    • Avaya Aura® Messaging Security Design
    • Legal
    • Introduction
      • Purpose of this document
      • Messaging documentation
      • Messaging templates overview
      • Messaging servers overview
      • Messaging deployment checklist
    • Prerequisites
      • Preinstallation data gathering
      • Network requirement
      • Environmental requirements
        • Safety instructions
        • Clearance requirements
      • Hardware requirements
        • Avaya-provided equipment
        • Customer-provided equipment
        • Server specifications
      • Software requirements
        • Required software for Messaging
        • Obtaining System Platform and Messaging software
        • Supported versions of third-party software
      • Security requirements
        • Security requirements
        • Additional security information
    • Deploying a Messaging system
      • Software download
        • Software download checklist
        • Registering for PLDS
        • Downloading software from PLDS
        • Verifying the downloaded ISO image
          • Verifying the ISO image on a Linux-based computer
          • Verifying the ISO image on a Windows-based computer
        • Writing the downloaded software to DVD
          • DVD requirements
          • Writing the ISO image to DVD or CD
      • System Platform installation
        • Installation methods
        • System Platform installation checklist
        • Connecting your laptop to the server
          • Configuring the laptop for direct connection to the server
          • Disabling proxy servers in Microsoft Internet Explorer
          • Disabling proxy servers in Mozilla Firefox
        • Starting the installation
          • Starting the installation from your laptop
          • Starting the installation from the server console
        • Selecting the type of keyboard
        • Verifying the System Platform image on the DVD
        • Configuring network settings for System Domain (Domain-0)
        • System Domain Network Configuration field descriptions
        • Configuring network settings for Console Domain
        • System Platform Console Domain Network Configuration field descriptions
        • Configuring the time zone for the System Platform server
        • Configuring the date and time for the System Platform server
        • Configuring System Platform passwords
        • Passwords field descriptions
        • Verifying installation of System Platform
        • Accessing System Platform
          • Connecting to the server through the services port
          • Enabling IP forwarding to access System Platform through the services port
          • Logging in to the System Platform Web Console
          • Accessing the command line for System Domain
          • Accessing the command line for Console Domain
      • SAL Gateway configuration and system registration
        • SAL Gateway
        • Registering the system
        • Configuring the SAL Gateway
          • Launching the SAL Gateway from the System Platform Web Console
          • Adding managed devices to the SAL Gateway
          • Applying configuration changes
        • Submitting the registration form
        • Using a stand-alone SAL Gateway
          • Adding an SNMP trap receiver
          • Disabling SAL Gateway
      • Installing Messaging
        • Installing Messaging
        • Search Local and Remote Template field descriptions
        • Network settings field descriptions
        • Verifying the Messaging installationVerifying the upgrade
      • Managing patches
        • Patch installation overview
        • Installing patches
        • Search Local and Remote Patch field descriptions
        • Patch Detail field descriptions
        • Verifying the patch installation
        • Patch List field descriptions
        • Removing patches
        • Technical support
      • Initial administration
        • Initial administration checklist
        • Logging in to Messaging
        • Installing a root certificate
        • Installing the license file
          • License file for Messaging
          • Accessing WebLM from the System Platform Web Console
          • Obtaining the WebLM host ID
          • Activating license entitlements in PLDS
          • Installing a license file in WebLM
        • Adding privileged administrator login
          • Administrator Accounts field descriptions
          • Add Login field descriptions
        • Authentication file installation
          • Starting the AFS application
          • Creating an authentication file for a new system
          • Obtaining the AFID from System Platform Web Console
          • Installing the authentication file
          • Verifying the authentication file
        • Adding a software installer login
          • Software installer login
          • Web Access Mask
          • Adding a Web Access Mask
          • Changing a Web Access Mask
          • Adding a software installer login
      • Setting up Messaging
    • Troubleshooting
      • Troubleshooting the installation
        • Template DVD does not mount
        • Cannot ping Console Domain or access the Web Console
        • SAL does not work
        • Multiple reinstallations can result in an out of memory error
    • Planning forms
      • Installation worksheet for System Platform
      • Planning form for installing Messaging
      • Planning form for initial administration
    • Checklists
      • Messaging deployment checklist
      • Software download checklist
      • System Platform installation checklist
      • Initial administration checklist
    • Legal
    • Introduction
      • Messaging upgrades
      • Messaging templates overview
      • Messaging servers overview
      • Pre-upgrade requirements
      • Server specifications
      • Pre-upgrade data gathering
      • Messaging documentation
    • Upgrading from Release 6.0 or 6.0.1 to Release 6.1 for single-server configuration
      • Overview
      • Checklist
      • Performing pre-upgrade tasks
        • Verifying the version of System Platform
        • Viewing current alarms
        • Current Alarms field descriptions
        • Backing up the System Platform
          • Backing up the System Platform
          • Backup field descriptions
        • Backing up the Messaging system
          • Backing up application files
          • Backing up system files
          • Backup Now field descriptions
        • Recording the operator (live attendant) properties
        • Recording the installed language packs
      • Performing upgrade tasks
        • Logging in to the System Platform Web Console
        • Upgrading the System Platform
        • Platform upgrade field descriptions
        • Upgrading the Messaging system
        • Search Local and Remote Template field descriptions
        • Installing patches
          • Patch installation overview
          • Installing patches
          • Search Local and Remote Patch field descriptions
          • Patch Detail field descriptions
          • Verifying the patch installation
          • Patch List field descriptions
        • Logging in to Messaging
        • Setting operator (live attendant) properties
        • Installing language pack
          • Languages field descriptions
        • Installing the voice message form
    • Upgrading from Release 6.0 or 6.0.1 to Release 6.1 for multi-server configuration
      • Overview
      • Considerations for muti-server upgrades
      • Checklist
      • Upgrading the Messaging storage server
      • Upgrading the Messaging application servers
    • Legal
    • Preparing for Avaya Aura® Messaging
      • Prepare your network
        • Network overview
        • DNS record
      • Prepare for Exchange forms
        • Exchange administration overview
          • Organizational Forms Library
          • Voice messaging form
          • Supported languages
        • Exchange 2003
          • Adding Organizational Forms Libraries
          • Assigning client permissions
        • Exchange 2007 and 2010
          • Adding Organizational Forms Libraries
          • Assigning client permissions
        • Installing the voice message form
      • Zimlet installation
    • Getting started with Avaya Aura® Messaging
      • Administration overview
        • System Management Interface
        • Administration passwords
          • Password security
          • Login Account Policy
          • Viewing the login account policy
          • Login Account Policy field descriptions
          • Changing an administrator password
          • Administrator Accounts field descriptions
        • Checklist for administrators
      • Logging in to Messaging
      • License status
      • Logging out
    • Initial administration of the storage role
      • Initial administration checklist for the storage role
      • Verifying the system clock
      • Changing the LDAP root password
      • Verifying the status of the storage role
      • Enable outbound text-based traffic
        • Administering the external SMTP host
        • Add a New External Host field descriptions
        • Adding a mailbox gateway
      • Setting the length of mailbox numbers
      • Adding the postmaster mailbox
      • Configuring the postmaster mailbox number
      • Flexible storage
        • Configure minimum required service account permissions
        • Configuring a storage destination
        • Storage Destinations field descriptions
        • Selecting a storage destination
    • Initial administration of the application role
      • Deployment scenarios
      • Initial administration checklist for application roles
      • Telephony integration
        • Integration requirements
        • Integrating with the telephony server
        • Telephony Integration field descriptions
        • Support for SIP INFO messages on SIP connections
        • Telephony Integration Checklist
      • Enabling fax
      • Language packs
      • Configuring languages
      • Languages field descriptions
      • Changing the AxC IP address
      • Backing up application files
      • Restoring application files
      • Messaging configuration checklist
    • Sites and topology
      • Initial administration checklist for sites and topology
      • Initial site administration
        • Overview for administering sites
        • Improved multisite support including full E.164 Dial Plan support
        • Setting site properties for the first time
        • Dial rules
          • Migrating dial plan data from Messaging 6.0 to 6.1
          • Defining dial rules
        • Assigning an attendant number
        • Adding additional sites
        • Sites field descriptions
      • Initial topology administration
        • Overview for administering topology
        • Adding the first application server
        • Adding additional application servers
        • Configuring a cluster
        • Topology field descriptions
        • Cluster field descriptions
      • Verifying the link to the AxC
    • Managing servers
      • Storage servers
        • Adding a trusted server
        • Manage Trusted Servers field descriptions
        • Add Trusted Server field descriptions
        • Report of Trusted Servers field descriptions
        • Setting Messaging parameters
        • Privacy enforcement
        • Setting the privacy enforcement level for IMAP4 and POP3 clients
        • Configuring IMAP4 access
        • System Ports and Access field descriptions
        • Adding a network server
        • Manage Networked Servers field descriptions
        • Add Networked Machine field descriptions
        • Report of Network Servers field descriptions
        • Network Snapshot field descriptions
        • Report of Server Ranges field descriptions
      • Application servers
        • Dial Rules field descriptions
        • Dial Plan Handling Test field descriptions
        • Configuring advanced dial-out rules
        • Fax overview
        • Nightly maintenance
        • Message recording
        • Configuring system parameters
        • System Parameters field descriptions
        • Changing the configuration of a cluster
        • Configuring storage capacity for offline call answering
      • External servers
        • Changing external SMTP hosts
    • Managing users
      • User overview
        • User options for responding to messages
      • Manage local users
        • Adding users
        • Adding users from Active Directory
        • Changing user properties
        • Deleting users
        • Speech recognition
        • User Management field descriptions
        • User Management > Properties field descriptions
        • Configuring System Policies
        • System Policies field descriptions
      • Manage info mailboxes
        • Info mailbox overview
        • Adding an info mailbox
        • Properties for New Info Mailbox field descriptions
      • Manage mailboxes
        • Adding a mailbox
        • Deleting a mailbox
        • Unlocking the voice mailbox account
        • Resetting the voice mailbox password
        • Changing the voice mailbox password
      • Manage remote users
        • Types of remote users
        • Addressing remote users
        • Remote updates
        • Setting up remote updates
        • Running a remote update manually
        • Request Remote Update field descriptions
    • Class of Service
      • Class of Service overview
      • Adding a Class of Service
      • Changing a Class of Service
      • Deleting a Class of Service
      • Basic versus Mainstream mailbox licensing
      • Class of Service field descriptions
      • Adding mobile operators
      • Testing mail gateways
      • Mobile Operators field descriptions
    • Distribution lists
      • Enhanced-List Application overview
        • Implementing ELA
      • Creating a shadow mailbox
      • Configuring a shadow mailbox
      • System Mailboxes field descriptions
      • Adding a new ELA list
      • Manage Enhanced-Lists field descriptions
      • Create a New Enhanced-List field descriptions
      • Loading lists
      • Administering an ELA List
      • Sort Enhanced-List field descriptions
      • Report of Enhanced-Lists field descriptions
      • Enhanced-List Membership field descriptions
      • Enhanced-List Membership Report field descriptions
    • Caller applications
      • Caller applications overview
        • Caller Applications Editor
        • System requirements
      • Containers
      • Prompts
        • Recording an audio prompt
        • Changing the .wav file format
        • Text-to-Speech prompts
      • Menus
        • Menu actions
        • Example menu
      • Schedules
        • Business schedules
        • Holiday schedules
      • Planning a caller application
        • Caller applications checklist
        • Worksheet for container properties
        • Worksheet for menus
      • Installing Caller Applications Editor
      • Changing the Caller Applications password
      • Working in Caller Applications Editor
        • Logging in to Caller Applications Editor
        • Creating containers
        • New Caller Application field descriptions
        • Creating menus
        • Creating business schedules
        • Creating holiday schedules
        • Assigning audio prompts to menus
        • Deploying a caller application
    • Managing software
      • Viewing the currently installed software
      • Patch installation overview
      • Installing software
      • Verifying system installation
      • Installing advanced software
      • Deleting software packages
    • Back up and restore
      • Back up and restore overview
      • Backing up system files
      • Backup Now field descriptions
      • Backing up the System Platform
      • Backup field descriptions
      • Scheduled backups
        • Adding a new backup schedule
        • Changing a backup schedule
        • Deleting a backup schedule
      • Viewing backup history
      • Viewing backup logs
      • Backup Logs field descriptions
      • Performing a restore
      • View/Restore Data field descriptions
      • Viewing restore history
      • Storage space calculation
    • Alarms
      • Alarms overview
      • Alarm notifications
      • Viewing current alarms
      • Current Alarms field descriptions
      • Viewing certificate alarms
      • Certificate Alarms field descriptions
      • Viewing the alarm summary
      • Alarm Summary field descriptions
      • SNMP Traps
      • Configuring SNMP trap destinations
      • Configure SNMP trap destinations field descriptions
      • Changing an administered SNMP trap
      • Deleting an administered SNMP trap
      • SNMP filter administration
      • Adding an SNMP filter
      • Changing an SNMP filter
      • Deleting one or all SNMP filters
      • Add Filter field descriptions
      • Administering an SNMP Agent
      • SNMP Agents field descriptions
      • Viewing and changing agent status
      • Sending a test trap
    • Logs
      • Logs overview
      • Viewing system logs
      • System Logs field descriptions
      • System log results
      • Storage server logs
        • Storage server logs overview
        • Viewing administration history log
        • Administration History Log field descriptions
        • Administration History Log Results field descriptions
        • Viewing the Administrator's Log
        • Administrator's Log field descriptions
        • Administrator's Log Results field descriptions
        • Viewing alarm logs
        • Alarm Log field descriptions
        • Alarm Log Results field descriptions
        • Viewing software management logs
        • Software Management Logs field descriptions
        • Viewing maintenance logs
        • Maintenance Log field descriptions
        • Maintenance Log Results field descriptions
        • Viewing Internet messaging logs
        • Internet Messaging Logs field descriptions
        • Viewing ELA delivery failure logs
        • Enhanced-List Delivery Failure Log field descriptions
        • User activity logs
        • Configuring user activity log
        • User Activity Log Configuration field descriptions
        • Running an activity log report
        • User Activity Log field descriptions
      • Application server logs
        • Application server logs overview
        • Configuring log settings
        • Log Configuration field descriptions
        • Running system log filter
        • System Log Filter field descriptions
        • Collecting system log files
        • Collect System Log Files field descriptions
        • Viewing call records
        • Accessing audit and ports usage files
        • Viewing the port usage report
        • Accessing diagnostics results
      • Sending logs to an external syslog server
      • Syslog Server field descriptions
    • Reports
      • Reports overview
      • Report types
      • Viewing the local users report
      • Users (Local) field descriptions
      • Viewing the information mailboxes report
      • Information Mailboxes field descriptions
      • Viewing the remote users report
      • Remote Users field descriptions
      • Viewing the uninitialized mailboxes report
      • Uninitialized Mailboxes field descriptions
      • Viewing the login failures report
      • Login Failures field descriptions
      • Viewing the locked out users report
      • Locked Out Users field descriptions
      • Running the system evaluation report
      • Viewing the Internet messaging traffic
      • Internet Messaging Traffic field descriptions
      • Viewing the TCP/IP snapshot
      • Running the traffic measurement report
      • Messaging Measurements field descriptions
      • Viewing login reports
      • Login Reports field descriptions
    • Maintenance
      • Messaging database audit
      • Performing the voice messaging database audit
      • Messaging Database Audits (Storage) field descriptions
      • Audit History field descriptions
      • Running Audit
      • Verifying or restarting the LDAP processes
      • LDAP Status/Restart (Storage) field descriptions
      • IMAP/SMTP administration
        • Administering General Options and Settings
        • Internet Messaging: General Options and Settings field descriptions
        • Mail options
        • Configuring mail options
        • Mail Options field descriptions
        • Verifying IMAP/SMTP status
        • IMAP/SMTP status
      • Voice Equipment Diagnostics
        • Busying out voice channels
        • Busyout of Voice Equipment field descriptions
        • Diagnosing voice equipment
        • Diagnose Equipment field descriptions
        • Displaying voice equipment status
        • Display Voice Equipment field descriptions
        • Releasing voice channels
        • Release of Voice Equipment field descriptions
      • Security
        • Generating a certificate signing request
        • Certificate Signing Request - Form field descriptions
        • Download files
        • Download Files field descriptions
        • Trusted Certificates
        • Displaying a trusted certificate
        • Adding a trusted certificate
        • Deleting a trusted certificate
        • Copying a trusted certificate
        • Trusted Certificates field descriptions
        • Server/Application Certificates
        • Displaying a certificate
        • Adding a server and application certificate
        • Deleting a certificate
        • Copying a certificate
        • Server/Application Certificates field descriptions
        • Authentication File
        • Authentication File field descriptions
        • Firewall
        • Install Root Certificate using Internet Explorer
        • SSH Keys
        • SSH Keys field descriptions
        • Enabling or disabling services on the server
        • Adding a access mask
        • Changing a access mask
        • Deleting a access mask
        • Web Access Mask field descriptions
        • View access mask and view all access masks
      • Using diagnostic tools
        • Testing alarm origination
        • Testing the LDAP connection
        • Testing the SMTP connection
        • Internet Messaging: SMTP Connection Test field descriptions
        • Testing the POP3 connection
        • Internet Messaging: POP3 Connection Test field descriptions
        • Testing the IMAP4 connection
        • Internet Messaging: IMAP4 Connection Test field descriptions
        • Testing mail delivery
        • Internet Messaging: Mail Delivery Test field descriptions
        • Testing name server lookup
        • Test Name Server Lookup field descriptions
        • Name Server Lookup Results field descriptions
        • Running application server diagnostics
        • Diagnostics (Application) field descriptions
        • Ping
        • Executing the ping command
        • Ping command field descriptions
        • Ping results
        • Traceroute
        • Executing the Traceroute command
        • Traceroute command field descriptions
        • Traceroute results
        • Netstat
        • Executing the Netstat command
        • Netstat command field descriptions
        • Netstat results
      • Server information
        • Verifying the status of the application role
        • Monitoring voice channels in real time
        • Voice Channels (Application) field descriptions
        • Voice Channel Monitor field descriptions
        • Viewing cache statistics
        • Monitor cache statistics
      • Advanced application server settings
        • Reload application server cache
        • System Operations field descriptions
        • Configuring timeouts information
        • Timeouts field descriptions
        • Viewing AxC address
        • AxC Address field descriptions
        • Configuring miscellaneous information
        • Miscellaneous field descriptions
        • Enabling core file generation
        • Core Files field descriptions
      • Server configurations
        • Configuring network settings
        • Network Configuration field descriptions
        • Static routes
        • Adding a static route
        • Deleting a network route
        • Static Route field descriptions
        • Viewing display configurations
        • Display Configuration field descriptions
      • Server maintenance
        • Manage updates
        • Manage Updates field descriptions
        • Viewing the status summary
        • Status Summary - Refresh Mode field descriptions
        • Viewing the process status
        • Process Status field descriptions
        • Process Status Results field descriptions
        • Shutdown server
        • Shutting down the server
        • Shutting down the application server as an emergency plan
        • Viewing the software version
        • Software Version field descriptions
        • Performance monitoring
        • Restart software
          • Stopping Messaging
          • Starting Messaging
        • Messaging failover behavior
        • Failover experience
    • Troubleshooting
      • System cannot recognize the DTMF tones
        • Troubleshooting steps
    • Legal
    • Getting Started
      • What you need
      • Mailbox access using a phone
        • Accessing the mailbox from your desk phone or soft phone
        • Accessing your mailbox from any phone
      • Initializing your mailbox
      • Logging in to User Preferences
    • Messaging from your e-mail client
      • The Messaging toolbar
      • Playing a voice message
        • Prerequisite for playing a voice message
        • Play on PC
          • Using Play on PC
        • Play on Phone
          • Using Play on Phone for the first time
          • Using Play on Phone
        • Voice Reply
          • Using Voice Reply
        • Voice Forward
          • Using Voice Forward
        • Call Sender
          • Using Call Sender
        • Call progress
      • Configuring your e-mail client (Outlook or Zimbra)
        • Configuring Outlook 2010 for Avaya message store
        • Configuring Outlook 2007 for Avaya message store
        • Configuring Outlook 2003 for Avaya message store
      • Voice messages
        • MWI and message status
        • Private messages
        • Moved messages
      • Non Delivery Report notification
    • Customizing Messaging
      • About User Preferences
      • Logging in to User Preferences
      • General preferences
        • Messaging Access Number
        • Account Information
        • Location and Language
        • Mobile Phone or Pager
        • Fax
        • Play On Phone
        • Attendant
      • Reach Me preferences
        • Configuring Reach Me
        • Caller Categories
        • Call Handling
          • Configuring incoming call handling when treating all callers the same
          • Configuring incoming call handling with priority callers
          • Call screening
        • Defining your Reach Me numbers
        • Defining a Reach Me schedule
        • Reach Me default settings when re-enabled using the TUI
        • Testing your Reach Me configuration
      • Notify Me preferences
        • Configuring phone notifications
        • Configuring e-mail notification
      • My Phone preferences
        • Message playback order options
        • Changing message playback speed
        • Enabling Rapid Prompts
        • Setting date and time announcement
        • Setting addressing preferences
      • Personal lists
        • Creating a personal list
        • Editing a personal list
          • Editing the list name
          • Changing the list number
          • Deleting existing members
          • Adding new members
        • Deleting a personal list
      • Changing your password
        • From a phone
        • From User Preferences
      • Advanced Tasks
    • Avaya Aura® Messaging Quick Reference (Aria)
    • Avaya Aura® Messaging Quick Reference (Audix)
    • Purpose of this document
    • Restart software and server
      • Stopping Messaging
      • Starting Messaging
      • Shutdown server
      • Shutting down the server
    • View alarms
      • Viewing current alarms
      • Current Alarms field descriptions
      • Viewing alarm logs
      • Alarm Log field descriptions
    • Manage mailbox
      • Adding a mailbox
      • Deleting a mailbox
      • User Management > Properties field descriptions
    • Manage voice account
      • Unlocking the voice mailbox account
      • Changing the voice mailbox password
      • Resetting the voice mailbox password
    • Monitor performance
      • Performance monitoring
    • Legal
    • Alarms
      • Enhanced List Application (EL) Alarms
        • EL DELIVTS 1
        • EL DELIVTS 2
        • EL DELIVTS 3
        • EL DELIVTS 4
        • EL REGISTRY 1
        • EL REGISTRY 2
        • EL SHADOW 1
        • EL SHADOW 2
        • EL SHADOW 3
        • EL SHADOW 4
        • EL SHADOW 5
        • EL SHADOW 6
      • Lightweight Directory Access Protocol (LD) Alarms
        • LD LFE 1
        • LD LFE 2
        • LD UPD 1
        • LD UPD 2
        • LD UPD 3
      • Maintenance (MT) alarms
        • MT ALARM_ORIG 0
        • MT ALARM_ORIG 1
        • MT BACKUP 1
        • MT BACKUP 2
        • MT DISK 0
        • MT FS 0
        • MT RESTORE 1
        • MT SOFTWARE 34
        • MT UNIX 0
        • MT UNIX 1
        • MT UNIX 2
        • MT UNIX 3
        • MT UNIX 4
        • MT UNIX 5
        • MT UNIX 6
        • MT UNIX 7
      • SM (Station Manager) alarms
        • SM SOFTWARE 4
        • SM SOFTWARE 11
        • SM SOFTWARE 12
        • SM SOFTWARE 13
      • Voice Messaging (VM) Alarms
        • VM ALARM_ORIG 0
        • VM AUD_BKUP 0
        • VM AUD_RESTOR 0
        • VM AUDIT 0
        • VM AUDIT 1
        • VM AUDIT 2
        • VM AUDIT 3
        • VM AUDIT 100
        • VM AUDIT 101
        • VM AUDIT 102
        • VM AUDIT 103
        • VM AUDIT 104
        • VM MSGING_FS 0
        • VM MSGING_FS 1
        • VM MSGING_FS 2
        • VM MSGING_FS 3
        • VM MSGING_FS 5
        • VM MSGING_FS 6
        • VM MSGING_FS 7
        • VM NET_CONN 0
        • VM REORGDB 0
        • VM REORGDB 1
        • VM RPCTEST 001
        • VM SERVER 900
        • VM SERVER 901
        • VM TRAFIXFAIL 0
        • VM SOFTWARE 0
        • VM SOFTWARE 1
        • VM SOFTWARE 2
        • VM SOFTWARE 100
        • VM SOFTWARE 101
        • VM SOFTWARE 201
        • VM SOFTWARE 203
        • VM SOFTWARE 204
        • VM SOFTWARE 601
        • VM SOFTWARE 6000
        • VM SOFTWARE 6001
        • VM SOFTWARE 6600
        • VM SOFTWARE 6603
        • VM SOFTWARE 6604
        • VM SOFTWARE 6611
        • VM SOFTWARE 6612
        • VM SOFTWARE 6613
        • VM SOFTWARE 6614
        • VM SOFTWARE 6615
        • VM SOFTWARE 6616
        • VM SOFTWARE 6617
        • VM SOFTWARE 6618
        • VM SOFTWARE 6619
        • VM SOFTWARE 6622
        • VM SOFTWARE 6623
        • VM SOFTWARE 6624
        • VM SOFTWARE 7701
        • VM SOFTWARE 7702
        • VM SOFTWARE 7703
        • VM SOFTWARE 7704
        • VM SOFTWARE 7705
        • VM SOFTWARE 7706
        • VM SOFTWARE 7707
        • VM SOFTWARE 7708
        • VM SOFTWARE 7709
        • VM SOFTWARE 7710
        • VM SOFTWARE 7712
        • VM SOFTWARE 7715
        • VM SOFTWARE 7716
        • VM SOFTWARE 7718
        • VM VMDIRS 0
      • Voice Platform (VP) alarms
        • VP CGEN 2
        • VP CGEN 3
        • VP CGEN 4
        • VP CGEN 6
        • VP CGEN 7
        • VP CGEN 12
        • VP CGEN 17
        • VP CGEN 18
        • VP CGEN 21
        • VP CGEN 22
        • VP CGEN 25
        • VP CGEN 27
        • VP CGEN 28
        • VP CGEN 31
        • VP CGEN 32
        • VP CGEN 34
        • VP CGEN 37
        • VP CGEN 38
        • VP CGEN 39
        • VP CHRIN 1
        • VP CPUPERF 2
        • VP CPUPERF 4
        • VP DSKMG 1
        • VP DSKMG 2
        • VP INIT 1
        • VP INIT 5
        • VP MTC 9
        • VP SOFTWARE 4
        • VP SOFTWARE 15
        • VP SPEECH_FS 1
        • VP THR 2
        • VP THR 3
        • VP THR 4
        • VP VCHKOANM 02
        • VP VOICE_PORT 1
        • VP VOICE_PORT 2
        • VP VOIP 2
        • VP VOIP 3
        • VP VOIP 4
        • VP VOIP 7
        • VP VOIP 12
    • Events
      • Maintenance (MT) Events
        • MT BKRST001
        • MT BKRST008
        • MT BKRST009
        • MT BKRST015
        • MT BKRST024
        • MT BKRST025
        • MT BKRST029
      • Station Manager (SM) Events
        • SM SM101
        • SM SM102
        • SM SM103
        • SM SM104
        • SM SM105
        • SM SM106
        • SM SM107
        • SM SM108
        • SM SM201
      • Voice Messaging (VM) Events
        • VM Messaging_FS0004
        • VM RPCTEST000
        • VM Software0006
        • VM SOFTWARE0200
        • VM SOFTWARE0202
      • Voice Platform (VP) Events
        • VP Admin001
        • VP CGEN001
        • VP CGEN023
        • VP CGEN024
        • VP CGEN026
        • VP CGEN036
        • VP CPU_DATAPEG
        • VP Fax001
        • VP Fax002
        • VP Fax004
        • VP Fax005
        • VP M_CGEN024
        • VP MTC002
        • VP PAGE_SCANPEG
        • VP SPDM008
        • VP THR001
        • VP VCHCK001
        • VP VOIP001
        • VP VOIP006
        • VP VOIP008
        • VP VOIP009
        • VP VOIP010
        • VP VOIP013
        • VP VOIP018
        • VP WIO_DATAPEG
      • Contact your remote support center
    • Maintaining the S8800 server for Avaya Aura® Messaging R6.1
      • Safety information
        • General safety information
        • Safety Inspection
        • Electrical safety rules
        • Protecting against ESD damage
      • Server preparation and reinstallation
        • Overview
        • Front of server
        • Back of server
        • Shutting down server
        • Material codes for replaceable components
      • Removing and installing the server cover
        • Removing the server cover
        • Installing the server cover
      • Replacing memory modules
        • Sequence for populating DIMM connectors
        • Removing the DIMM air baffle
        • Removing a memory module
        • Installing a memory module
        • Installing the DIMM air baffle
      • Removing and installing a PCI riser-card assembly
        • Removing a PCI riser-card assembly
        • Installing a PCI riser-card assembly
      • Replacing a PCIe card
        • Removing a PCIe card
        • Installing a PCIe card
      • Replacing a hard disk drive
        • Removing a hard disk drive
        • Installing a hard disk drive
      • Replacing the RAID battery
        • Removing the RAID battery
        • Installing the RAID battery
      • Replacing an Avaya S8800 Server
        • Reuse of hardware components in replacement servers
        • Required equipment and tools
        • Tasks to replace an Avaya S8800 Server
        • Removing the server from the rack
        • Installing the server in the rack
        • Turning on the server
      • Light path diagnostics
        • About light path diagnostics
        • Using light path diagnostics to identify system errors
        • Operator information panel
        • Accessing the light path diagnostics panel
        • Light path diagnostics panel
        • Troubleshooting light path diagnostic LEDs
          • OVERSPEC LED lights up
          • LOG LED lights up
            • LOG LED lights up
          • LINK LED lights up
          • PS LED lights up
          • PCI LED lights up
            • PCI LED lights up
          • SP LED lights up
          • FAN LED lights up
          • TEMP LED lights up
          • MEM LED lights up
          • NMI LED lights up
          • CNFG LED lights up
          • CPU LED lights up
          • VRM LED lights up
          • DASD LED lights up
          • RAID LED lights up
          • BRD LED lights up
        • System board LEDs
      • Power supply LEDs
        • Power supply LEDs
        • Identifying power supply problems
        • Troubleshooting power supply problems
          • Server has no AC power
          • Error LED lights up for one power supply
          • Power supply AC LED lights up
          • Faulty power supply
      • Replacing a power supply
        • Removing a power supply
        • Installing a power supply
      • Troubleshooting hard disk drive, power, or memory problems
        • Customer-provided equipment
        • Diagnosing server problems
        • Hard disk drive LEDs
        • Troubleshooting hard disk drives
          • Failed hard disk drive
          • A newly installed hard disk drive is not recognized
          • Multiple hard disk drives fail
          • Multiple hard disk drives are offline
          • A replacement hard disk drive does not rebuild
        • Troubleshooting power problems
          • Power control button does not work
          • Server does not start
          • Server does not turn off
        • Troubleshooting memory problems
          • Memory displayed is less than memory installed
          • Multiple rows of DIMMs in a branch are identified as failing
    • Installing the Dell™ PowerEdge™ R610 Server
    • Maintaining and Troubleshooting the Dell™ PowerEdge™ R610 Server
    • Installing the HP DL360 G7 Server
    • Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server