Diagnosing voice equipment

Procedure

On the Administration menu, click Messaging > Telephony Diagnostics (Application) > Diagnose.
Enter the appropriate information in the fields.
Note
Do not diagnose all analog-line interface cards or channels at the same time, as there will be no available channels to accept incoming calls.
Click Diagnose.
Depending on the equipment selected, diagnosis can take several minutes. The system displays the Voice Board Diagnostics Web page.
If the system displays either of the following messages, the system did not detect a working telephone line connected to the voice port. Perform steps 5 to 7.
```
No loop current on channel number
```
```
Channel number changed to state FOOS
```
Verify that the telephone line is properly connected to both the interface card and the telephony server.
Verify that the analog line is set up properly on the telephony server.
Verify that the telephony server port has a dial tone by removing the analog line, plug in an analog telephone, and listen to the handset for the dial tone.
- If there is a dial tone, the analog-line interface card is defective.
- If there is no dial tone, the telephony server is faulty. Verify the wiring and administration of the telephony server.
- If the system displays the following message, the system did not detect a dial tone. However, the system did detect loop current, which could be a result of excessive load on the analog-line interface card. If you see the following message, perform steps 8 and 9.
```
Diag TRnumber: No dial tone frequencies set
```
Verify that the analog lines are distributed over several analog-line interface cards.
Verify that the telephony server administration for the ports is valid.
If the system displays one of the following messages, the channel or card is not working, and you must replace the analog-line interface card:
```
Channel number changed to state BROKEN
```
```
Card number changed to state BROKEN
```
If the card is NONEX (nonexistent), verify that the card is properly seated in the slot.
If the card is not properly seated, correct the seating of the card and then follow the procedures to return power.