| Name | Description |
|---|---|
| Site | The drop-down list displays all your Messaging sites. You can add a new site or delete an existing site by clicking the appropriate button. |
| Main Properties | |
| Name | The name of the site. Messaging includes a site named Default. Change this name when you set the site properties for the first time. |
| ID | The ID of the site. |
| Messaging access number (external) | The external number is used only in notifications and in the General Web page in User Preferences to inform the user how to reach the Messaging system from outside.
A call to the external number results in identical call data when the call reaches the Messaging system, as a call to the internal number. The external telephone number is also known as the external pilot number. The system routes the pilot number to the mailbox. |
| Messaging access number (internal) | The internal number is the number as the Messaging system expects to receive from the telephony server, augmented with various prefixes if you select an E.164 telephony integration style.
The internal telephone number is also known as the internal pilot number. The system routes the pilot number to the mailbox. |
| Site External (Public Network) Dial Plan: Describe the public telephony network dial plan applicable to this site. | |
| Country code | The country code of the dialing phone number. |
| International prefix | The preceding digits before the country code of the dialing phone number. |
| National prefix | The preceding digits before the area code of the dialing phone number. |
| International dialing (to this country) | Indicates whether to prepend the national prefix code while making international calls. The options are:
|
| National destination code | The beginning sequence of digits that are considered local by the telephony server other than the one defined for the telephony server. |
| Dialing within national destination | Indicates the use of national prefix or national destination code when national dialing is performed. The options are:
|
| Subscriber number length (within this site's national destination code) | Length of digits required to call a number within the originating area code or a local call. |
| Outside line prefix | The digits required to gain outside line access. |
| Site Internal Dial Plan: Describe the internal dial plan applicable to this site. | |
| Short extension length | The length of extensions for users on this site. |
| Short mailbox length | The length of mailbox numbers for users on this site.
When the AxC returns mailbox numbers in the User List and Global Address List to the application servers, the AxC examines the long mailbox number as stored in the LDAP attribute for the user, the site prefix for that user, and then returns the short mailbox number. For example, for a 5 digit based site, if the long mailbox number is 14085671234, the site prefix is 40856, the site country code 1, the site mailbox length 5, and the short mailbox number 71234. |
| Extension style for telephony integration | The extension style for telephony integration. This value is used to set MWI on or off. The options are:
The default value is Short. When a new voice message is received, the MWI light of the user goes on. When a user listens to all received voice messages, then the MWI light goes off. |
| Site prefix | The preceding digits of the extension in a phone number.
When the AxC returns mailbox numbers in the User List and Global Address List to the application servers, the AxC examines the long mailbox number as stored in the LDAP attribute for the user, the site prefix for that user, and then returns the short mailbox number. For example, for a 5 digit based site, if the long mailbox number is 14085671234, the site prefix is 40856, the site country code 1, the site mailbox length 5, and the short mailbox number 71234. |
| National mailbox number convention | The numbering convention for the national mailbox. The options are:
|
| Universal addressing | The mailbox numbers that will be recognized for users in this site:
|
| Toll-Free and Premium Calls: Call classification information for outbound national calls, required to determine whether the call is allowed given the dial-out privilege in the associated user's Class of Service. | |
| Toll-free codes | Define the area codes of toll-free calls, which the users will be allowed to make.
Enter national destination codes only. Do not include the national prefix. The numbers are separated by semi-colon (;). |
| Premium Number codes | The code used for making premium number calls.
Enter national destination codes only. Do not include the national prefix. The numbers are separated by semi-colon (;). |
| Local Calls: Call classification information for outbound local calls, required to determine whether the call is allowed given the dial-out privilege in the associated user's Class of Service. | |
| This site contains users whose Class of Service dial-out privilege allows only local calls | Select this check box if this site contains users whose CoS dial-out privilege allows only local calls. |
| Not all local calls (calls within the national destination code's area) are charged as local calls | Select this check box if not all the local calls (calls within the national destination code's area) are charged as local calls.
This check box is only enabled if you selected the This site contains users whose Class of Service dial-out privilege allows only local calls check box. |
| Subscriber number ranges considered local | The user number ranges that are considered local.
Define ranges using initial (left most) digits only. Do not include the national destination code. Use semicolons to separate multiple ranges. This field is only enabled if you selected the Not all local calls (calls within the national destination code's area) are charged as local calls check box. |
| Some national calls (calls outside the national destination code's area) are charged as local calls | Select this check box if some national calls (calls outside the national destination code's area) are charged as local calls.
This check box is only enabled if you selected the This site contains users whose Class of Service dial-out privilege allows only local calls check box. |
| National number ranges considered local | The national number ranges that are considered local.
Define ranges using initial (left most) digits only. Do not include the national prefix. Use semicolons to separate multiple ranges. This field is only enabled if you selected the Some national calls (calls outside the national destination code's area) are charged as local calls check box. |
| Operator (Live Attendant) | |
| Availability | Indicates whether the attendant is available. The options are:
|
| Operator (live attendant) extension | Defines the extension of the attendant or live operator. |
| General mailbox | The general mailbox for call answering in case the attendant is unavailable. |
| Auto Attendant | |
| Auto Attendant | Option to enable or disable the Auto Attendant feature. The default is disabled.
The system routes the Auto Attendant to the station, that is, the Auto Attendant transfers callers to local extensions. |
| Auto Attendant pilot number | Designates the pilot number for the Auto Attendant. |
| Additional sites included in the directory | The name of another site with the same dialing plan in a multisite deployment.
Each site has its own Auto Attendant directory. By default, all users who are associated with a given site are included in the Auto Attendant directory for the site. When you deploy a multisite Messaging environment, you can create a system-wide Auto Attendant directory by selecting the name of the other site. You can click one site to select the site. You can press the Control key and then click to select multiple sites. When you select the name of another site in this field, users who are in either directory can be reached through the Auto Attendant for this site. If you change the selections in this field, you must reload the user list on all application servers for the site or wait for the nightly refresh for the changes to take effect. |
| Keypad entry | Defines the keypad options:
If the Speech recognition field equals enabled, both options include speech recognition. |
| Speech recognition | Option to enable or disable speech recognition. The default is disabled.
Do not enable this feature unless your Messaging system includes a mainstream license. When you enable speech recognition, callers can say a name that is in the Auto Attendant directory and the Auto Attendant transfers the call to that person. |
| Auto Attendant Greeting / Menu | |
| Initial greeting | The greeting that Auto Attendant plays to a caller. You can browse to a prerecorded .wav file.
Once you upload a recording, you cannot revert to the system recording. |
| Menu (speech recognition disabled): | The menu that Auto Attendant plays when the Speech recognition field is set to disabled. |
| Menu (speech recognition enabled): | The menu that Auto Attendant plays when the Speech recognition field is set to enabled. |