Avaya Aura® Messaging Release 6.1 offers new features and functionalities that extend the product capability and enhance the user experience.
Messaging supports three storage destination options for voice mail. You can store voice mail on the Avaya storage server, on a Microsoft Exchange storage server, or on a VMware Zimbra storage server. Storage destinations are not mutually exclusive, enabling administrators to set up some users on one storage destination and other users on a different storage destination.
Messaging supports Microsoft Exchange 2007 and Microsoft Exchange 2010. Messaging does not support Exchange Online or Microsoft Exchange 2003.
Messaging also supports Active Directory provisioning, lowering the cost of ownership by making it easier for administrators to add users.
Messaging supports on-premises VMware Zimbra Collaboration Server (ZCS) 7.0.1 as the message store. Messaging does not support off-premises VMware Zimbra.
Administrators can configure numbers with fewer digits and map them to full E.164 numbers, enabling users at local sites to continue to use mailbox numbers that are shorter but still uniquely identifiable.
For more information, see E.164 Dial Plan.
Messaging offers two mailbox licenses: Mainstream and Basic. The Mainstream license provides the full featured Messaging system that includes the features that are not available in the basic license, including Reach Me, Notify Me, and speech based addressing features, plus fax support and IMAP access to the Avaya message store. The Basic license provides traditional call answering and voice messaging functionality. The Basic license also provides the flexible storage destinations option and the User Preferences Web pages.
Administrators can mix Mainstream and Basic licenses on a single system.
Messaging Release 6.0 supported integration to the Avaya CS1000 only through an AudioCodes SIP gateway. Messaging now provides improved integration capabilities, through Session Manager. For more information, see Interoperability with Avaya CS1000.
Messaging supports the following Avaya-provided hardware platforms for new installations of the system software:
Dell™ PowerEdge™ R610 Server
HP ProLiant DL360 G7 Server
S8800 Server
S8730 Server
For more information, see Supported hardware.
Messaging Release 6.0 solution supported only the Aria TUI. Messaging 6.1 introduces support for an Audix TUI. The Audix TUI experience is similar to that of an Intuity Audix. The most commonly used commands are available with the same key command sequences so that users of Intuity Audix and Communication Manager Messaging do not need to be retrained.
In addition to detecting and transferring to a third part fax server, Messaging now supports a native fax capability that receives and forwards faxes to a specified e-mail address. Callers can send faxes directly to your DID or extension.
Voice mail messages
Recorded names and greetings
Basic mailbox information
User options data, including:
Personal attendant/assistant extension
Time zone
Language preference
Message playback order
Administrators can restrict callers from exiting to the main menu after leaving a message for a user using the Aria TUI. Activating this security feature blocks the ability of callers to press *, #, or 2 to gain access to the system main menu, from where other mailboxes can be reached.
On a Messaging system with multiple application servers, the administrator must activate the restrictions of caller access to the system main menu on each application server using the System parameters page in SMI. If the application server on which these restrictions are activated is in a cluster, then the administrator must activate these restrictions on each application server in the cluster.