Adding users from Active Directory

Use this task to add users that are already created in Active Directory to the Messaging system.

You cannot add users if the storage destination is Exchange and any of the following conditions are true on the System Ports and Access Web page:

Before you begin

You have configured the Exchange storage destination. For more information, see Configuring a storage destination.
Active Directory must include the user that you want to add to the Messaging system.

On the Administration menu, click Messaging > Messaging System (Storage) > User Management.
In the Add User by AD Lookup area on the User Management Web page, select any of the following from the Active Directory field name drop-down list:
- mail: Select this option and enter a valid Active Directory account e-mail address in the text field.
- telephone number: Select this option and enter a valid Active Directory account phone number in the text field.
  
  The system uses the phone number to determine the site for the user based on the site dial plan.
- name: Select this option and enter a valid Active Directory account name in the text field.
For more information, see User Management field descriptions.
Click Look Up to perform a search in Active Directory.
- If a Messaging mailbox exists for the search result, the system displays a message stating that Mailbox mailbox number already exists for the user that you want to add.
- If the system displays multiple users on lookup, you must refine the results such that the system displays a unique user.
- If the system displays a single user with no existing Messaging mailbox as the search result, click Add to add the user in the Messaging system.
  
  At a minimum, Active Directory must include the Mailbox and Voice mail extension details for the user that you want to add.
Notify the new users that the Messaging service is available.
The default password for the new users is 12345.