Administer greetings

When you do not answer a call, the call is transferred to voicemail and Messaging plays the greeting that you recorded.

Ensure that your personal greeting contains both voice and TTY portions.

Voice portion: You can record a brief voice message to tell callers that they reached a TTY mailbox. Tell callers that they can press 1 to leave a voice message.
TTY portion: While recording the voice portion, add a TTY recording to the greeting. In the greeting, tell TTY callers to leave a TTY message after they receive the GA prompt.

You do not need to record a personalized greeting. If you choose not to record a personalized greeting, the system plays a predefined greeting.

If your active Call Answer language is TTY, Messaging displays the TTY prompt "Leave a message for <number>."

If the caller selects a spoken language, Messaging plays the spoken prompt "Please leave a voice message for <name>."

The TUI you use determines how you administer greetings. For more information, see Accessing help for your TUI.