The application server, storage server, and AxC generate system alarms and error logs. You can view these using the SMI screens.
You can send notifications generated by alarms to any of the following recipients:
Avaya services
A customer through a Network Management Station (NMS)
Avaya partners
Note Avaya partners must gain access to the Messaging system to receive these notifications.
Avaya Fault and Performance Manager through Secure Services Gateway (SSG) or Avaya Proxy Agent
Messaging uses the following serviceability agents to send alarm notifications to a service organization:
SAL: The serviceability solution for support and remote management of a variety of devices and products. SAL provides remote access and alarm reception capabilities. SAL uses the existing Internet connectivity of a customer to facilitate remote support from Avaya. All communication is outbound from the environment of the customer over port 443 and uses encapsulated Hypertext Transfer Protocol Secure (HTTPS).
SAL Gateway: A software package that facilitates remote access to support personnel and tools that must gain access to supported devices. The administrator installs the SAL Gateway on a Red Hat Enterprise Linux host in the customer network. The SAL Gateway acts as an agent on behalf of several managed elements. The application server sends the alarms to a SAL Gateway server. The administrator configures the SAL Gateway server to forward the alarms to various NMS destinations. A SAL Gateway is also included in the CDOM on the server that runs Messaging.