Application server does not recognize users

The application server does not recognize users.

Troubleshooting steps

If the application server does not recognize users, you must synchronize the cache on that application server.

Procedure

  1. On the Administration menu, click Messaging > Advanced (Application) > System Operations.
  2. To clear all data in the ADCS cache on the application server, click Clear Cache.
  3. Restart Messaging for the changes to take effect.

    For more information, see Stopping Messaging and Starting Messaging.

  4. To reload the user list, click Reload.
  5. To reload the global address list, click Reload.
  6. To synchronize ADCS, click Synchronize.
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September 18, 2012
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