When a caller presses 0 to reach an attendant, the system transfers the call to the assigned extension. If the attendant does not answer, then the system transfers the call to a general-delivery mailbox so that the caller can leave a message.
The system preserves the language selection from the caller at the Auto Attendant menu when the system changes the call into a covered call, that is, Ring-No-Answer scenario. The system preserves the information for the following reasons:
The system covers the call at another application server where you have not installed the corresponding language pack.
You have not installed Communication Manager 6.2.
From the user point of view, the system presents the language menu to the caller at Auto Attendant. Additionally, if you configure the call-answering menu for the pilot number, the system presents another language menu to the user. You must configure only a single Auto Attendant pilot number per site. The Auto Attendant pilot number has the ability to support up to three languages.
Never (the default)
Always
If you do not enter an extension number, when the caller presses 0, the Messaging system updates the caller that no operator is available and disconnects the call.
If you enter an extension number in the Operator (live attendant) extension field and if the attendant does not answer the call, then the system transfers the call to this mailbox.
You must configure only a single Auto Attendant pilot number per site.
For more information, see Stopping Messaging and Starting Messaging.
If you want to add additional sites to your network, see Adding additional sites.