An Avaya field load, or software update, is an update of the Avaya product software. In some cases, a security-related change to Avaya software may result in the creation of a Messaging software update.
If Avaya issues an Avaya software update, the customer might apply the update themselves or engage their service support group to apply it. In most cases, the customer is responsible for applying the update unless the Customer Maintenance contract includes automatic software updates. In some cases, only services personnel have permission to apply the update.
Software updates are posted on the Avaya Download Center. An Avaya customer must register with the Download Center to obtain a login, and then the customer can access the Avaya update software applicable to the products of the customer. Instructions for applying a security update are normally provided either in the security advisory or as instructions on the Download Software website.
For Messaging, the System Management Interface facilitates applying a software update. In such cases, product documentation, as well as the associated security advisory, describes how to use the interface to install the update.