The core strengths of Messaging are compatibility, interoperability, scalability, and resilience, combined with flexibility and easy availability. Together, these features improve how your organization responds to customers, enhances collaboration, and lowers the cost of ownership.
Messaging provides the following benefits to customers:
A key component of business agility is the ability to contact the right person at the right time, and the right person might be another employee or your customer.
Messaging can improve communication by connecting users, enabling users to collaborate efficiently, and by streamlining business processes. Users can access their messages over a telephone using the TUI, Avaya one-X® Speech, or an IMAP4-based email client such as Microsoft Outlook. Users can also access their messages on a mobile phone using Avaya one-X® Mobile.
Your business telephone number is a part of your corporate identity. When you enable Reach Me, Messaging preserves that business number as Messaging routes callers to your cell phone, remote office, or virtual office. Irrespective of the access method you use, one-number connectivity preserves your corporate identity.
Messaging offers a flexible architecture designed to fit a wide variety of customer environments and is ideal for enterprises with telephony environments that are in transition. Depending on how the system administrator configures Messaging, users can have their voice messages on the Avaya message store and the Microsoft Exchange message store.
Messaging is a scalable solution ranging from an easy-to-deploy single server with application and storage roles combined on a single virtual machine to a fully scalable multi-server configuration with dedicated application and storage servers.
Messaging fits into your infrastructure so you do not have to replace or update existing networks, administrative systems, or standards-based interfaces, thereby lowering the total cost of ownership. Messaging is compatible with several third-party products and Avaya products.
The Messaging architecture achieves high scalability as Messaging fits and grows with various telephony deployment sizes, ranging from small branch office telephony servers to larger campus-wide telephony servers. Messaging is designed to work with large-scale installations over large, global IP networks with varying levels of network quality. For example, in a scalable deployment of the Messaging system, multiple sites can contain multiple application servers, connected to a dedicated storage server.
The Messaging solution is very resilient as Messaging can remain functional even with major network or hardware failures. Messaging architecture provides a range of high availability and disaster recovery (HA/DR) options that range from an N+1 configuration for application servers to locally survivable application servers that can stay fully operational with locally cached messages and directory information, including greetings, recorded names, and relevant setting.
Each application server can operate in the offline mode, thereby providing local survivability in case your data network fails and the application server loses connectivity with the storage server. The offline handling of messages and directory information means that Messaging can continue to provide call-answering service, basic message review, and voice messaging capability.
Messaging also interoperates with Mutare Message MirrorTM to achieve a complete disaster recovery of voice messages and related information such as greetings, names, passwords, and LDAP data.
Messaging generates system alarms and error logs for the application server, storage server, and AxC. Messaging uses Secure Access Link (SAL) and SAL Gateway to send alarm notifications to multiple locations.
Messaging interoperates with several Avaya products as well as various third-party products such as AudioCodes gateways and third-party fax solutions.
Messaging users can use notification features, such as Reach Me and Notify Me to receive an alert for the arrival of a new message. Messaging also offers voice recognition for addressing messages, access to voice messages using an Internet Message Access Protocol 4 (IMAP4) email client, a clientless email toolbar, a browser application for managing user settings, and text conversion of voice messages (requires Mutare's giSTT Speech to Text solution). Messaging also supports Speech to Text to convert voice mail messages to text and deliver the messages through email or text message. Messaging also supports the use of teletypewriter (TTY) by the Audix TUI users to transmit and receive text through a telephone system.
All end-user features are available in multiple languages.