Greetings are pre-recorded messages that are automatically played to callers when a call goes to voice mail.
This is a standard greeting that is played when your line is busy or when you are unable to pick up the call. You can record a single greeting for all circumstances or one greeting for when your line is busy and another greeting for when you are unable to pick up the call. Or you can just use the default Messaging system greeting.
You can also record an Extended Absence Greeting (EAG) message to let callers know that you will be away from the office and will not be able to reply quickly to their messages. Because Messaging only applies EAG functionality when it answers a call, the administrator can block it from recording a new message. However, this ability to block new messages is only available when the call comes through the Auto Attendant or when a user station sends a call to cover. Messaging will not block messages from users who compose and send a message from within their own mailbox or from their networked contacts.
For the Audix TUI, you can configure rules to play optional greetings. For instance, you can set up optional greetings to play during office hours, to all internal callers who get no answer on your phone. You can configure up to nine optional greetings.
You can record separate greetings for external and internal callers. Callers from outside your organization hear your external greeting, callers within your organization hear your internal greeting. If you do not record an internal greeting, all callers hear your external greeting.