Caller Applications are a collection of menus and prompts by which administrators can extend the Messaging caller interface. Using Caller Applications, administrators can extend the Automated Attendant depending on the requirements of the organization. The Caller Applications Editor creates Caller Applications.
The basic functions that a Caller Application provides include:
Defining a full call menu structure with up to nine options for users to select. For example, transferring callers to a specified mailbox.
A mailbox can have one primary extension number and one or more secondary extension numbers. Callers are transferred to the requested mailbox extension.
Defining business hour and off-hour schedules for the organization, as applicable.
Defining holiday schedules for the organization, as applicable.
Configuring prompts by uploading voice-based prompts if required by the caller menus, or entering Text-to-Speech prompts.
Defining call menus in support of business hours, off-hours, and holiday schedules.