The following table is an example of a Business Hours menu.
| Change action or select the prompt dialog | ||
|---|---|---|
| Menu action | First perform this action: | Then perform this action: |
| On Answer | Play prompt
Use Text to Speech to say: Hello, Welcome to the ABC store. |
Continue menu
Play the Instructions prompt. |
| Instructions | Play prompt
Use Text to Speech to say: Press 1 for business hours. Press 2 for directions to the store. Press 3 to dial an extension for the person you are trying to reach. Press 4 to spell the name of a person. Press 5 to leave a message. Press 6 to speak with an agent. Press 7 for all other inquiries. |
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| Key 1 | Play prompt
Use Text to Speech to say: The ABC store is open from 10 a.m. to 7 p.m., Tuesday through Saturday. |
Continue menu
The caller can press another key or hang up. |
| Key 2 | Play prompt
Use Text to Speech to say: To get to the ABC store from downtown, take the number 1 bus and get off at Main Street. The ABC store is across the street. |
Continue menu
The caller can press another key or hang up. |
| Key 3 | Auto Attendant
The system routes the call to the auto attendant so the caller can enter an extension. |
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| Key 4 | Auto Attendant
The system routes the call to the auto attendant so the caller can enter an extension. |
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| Key 5 | Play prompt—
Use Text to Speech to say: — Please leave your name and number in your message. Then Go to mailbox number. Enter the mailbox number or extension for general messages. The system directs the call to this mailbox. |
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| Key 6 | Transfer to extension
Enter the extension of the customer service. The system transfers the call to this extension. |
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| Key 7 | Subscriber login
Transfer the call to the voice messaging pilot number so that the user can log in to the mailbox. The Instructions do not list this option as this option is only for employees. |
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| Key 8 | Hangup
End the call. |
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| Key 9 | Not active | — |
| Key 0 | Not active | — |