Checklist for shared application server configuration

Use the following checklist as a guide to switch service to the backup Messaging system with shared application servers.

Complete the tasks in the following sequence:

  Task Server or System Required action
1 Disable Mirror.

For more information, see the Mutare Software product documentation.

Message Mirror Admin interface  
2 Configure the primary storage server as inactive.
NoteNote

Perform this step only if the primary storage server is accessible.

2a Configure the primary storage server as a backup server.

For more information, see Changing the storage server role.

Primary storage server
  • From the Role of the Server heading, select Backup.

  • In the Sites / Application Servers table, select Shared from the drop-down list next to the site.

2b Set up storage server networking with remote Messaging systems.

Fore more information, see Setting up remote updates.

Primary storage server
  • On the Manage Networked Servers Web page, select remote system and click Edit the Selected Networked Server.

  • Set the Updates Out field to no.

2c Stop Messaging.

For more information, see Stopping Messaging.

Primary storage server  
3 Change the AxC address.
You must change the AxC IP address to point to the new primary storage server so that:
  • The system pushes messages collected during the off-line mode to the new primary storage server.

  • The system clears and reloads a user list and GAL.

For more information, see Changing the AxC IP address.

Application server. In the AxC IP address field, enter the IP address of the new primary storage server.
4 Configure the backup storage server as active.
4a Configure the backup storage server as a primary server.

For more information, see Changing the storage server role.

Backup storage server
  • In the Sites / Application Servers table, select Active from the drop-down list next to the site.

  • From the Role of the Server heading, select Primary.

4b Set up storage server networking with remote messaging systems.

For more information, see Setting up remote updates.

Backup storage server
  • On the Manage Networked Servers Web page, select remote system and click Edit the Selected Networked Server.

  • Set the Updates Out field to yes.

4c Stop Messaging.

For more information, see Stopping Messaging.

Backup storage server  
4d Start Messaging.

For more information, see Starting Messaging.

Backup storage server  
5 Reload application server cache.
5a Clear greetings from ADCS cache. Application server
  • On the Administration menu, click Messaging > Advanced (Application) > System Operations.

  • From the Distributed Cache (ADCS) Maintenance heading, click Clear Greetings/Names to clear all greetings and names in ADCS cache on this application server.

5b Reload User List and Global Address List. Application server
  • On the Administration menu, click Messaging > Advanced (Application) > System Operations.

  • From the Reload Caches heading:

    • Click Reload next to the User List field to load the User List.

    • Click Reload next to the Global Address List field to load the Global Address List.

6 Configure remote Messaging systems.
6a Delete the primary storage server. Remote system
  • On the Administration menu, click Messaging > Server Settings (Storage) > Networked Servers.

  • On the Manage Networked Servers Web page, select the primary storage server and click Delete the Selected Networked Server.

6b Run network data audit.

For more information, see Performing the voice messaging database audit.

Remote system Click Start Network Data Audit (Machine Translations, Network Translations, Network Data).
6c Set up storage server networking with remote messaging systems.

For more information, see Setting up remote updates.

Remote system
  • On the Manage Networked Servers Web page, select the backup storage server and click Edit the Selected Networked Server.

  • Set the Updates In field to yes.

6d Request update for the backup storage server.

For more information, see Running a remote update manually.

Remote system On the Request Remote Update Web page, select the backup storage server from the drop-down list.