Multilingual prompting at the Automated Attendant and user mailbox levels enhances deployment in multilingual and regionally dispersed environments. This increases the capability for a single server to support various geographic regions and users. Administrators can assign up to three languages to the Automated Attendant and user mailboxes. Administrators can also assign TTY as one of the languages for Audix TUI users.
When the Automated Attendant greets callers, they can select the language they prefer. Messaging plays all subsequent prompts and announcements from the Automated Attendant during that call in the selected language.
Users can configure their mailbox to support either multiple languages or a single language. Users can assign up to three languages to their mailbox. The user can record different greetings for each language, and also for each type of call (such as internal, external, busy, and no answer), up to a total of nine optional greetings. The Audix TUI users can assign TTY as one of the languages.
If a mailbox is multilingual, callers that are unknown to the system can select a language. Callers that are known to the system (system users) are automatically presented with the default language of their own mailbox, provided it matches one of the languages assigned to the called mailbox. Messaging plays all subsequent prompts and announcements during that call answer session in the selected language. Callers calling from TTY devices can select TTY as a language.