Limiting long distance access

Avaya Toll Fraud and Security Handbook (555-025-600) contains several topics with information about limiting unauthorized calls:
  • "Tools that restrict unauthorized outgoing calls" in Chapter 5 discusses several ways to avoid toll-fraud:
    • Class of Restriction (COR) administration

    • Facility restrictions

    • AAR/ARS analysis

    • Restrictions on station permissions, central office, and incoming tie trunks

  • "Security measures" in Chapter 5 recommends many ways in which unauthorized use is restricted:
    • Administer Facility Restriction Levels (FRLs)

    • Prevent after-hours calling with Time-of-Day Routing

    • Limiting/blocking international calling

    • Restricting/allowing calls to specified area codes/numbers

    • Assigning Class of Restriction (COR)

    • Trunk access and transfer restrictions

  • "Detecting toll fraud" in Chapter 5 details how to monitor for toll fraud:
    • Traffic measurements and performance

    • Call Management System (CMS) measurements

    • Security Violations Measurements reports

    • Malicious call trace

    • Service observing

    • Call-forwarding command