MG MANGO003

Text

Cannot get provisioning data.

Severity: Major

Description

The application server has problem fetching provisioning information from the storage server. Provisioning information is the site/topology configuration information as defined in the Messaging SMI.

The MANGO003 alarm is triggered when the application server cannot download the provisioning information from the storage server or fails to persist to the ADCS. The system resets the alarm every time the application server downloads or refreshes the data from the Sites web page on the Messaging SMI. The Sites web page data is downloaded or refreshed during the nightly synchronization of cache data.

Repair procedure

Procedure

Check that the network connectivity to the storage server and the application server cluster is up and running fine.
Ensure that any active MANGO001 or MANGO002 alarms are cleared, before proceeding to the next step.
Try to manually update the Application Distribution Cache by:
1. Open the Messaging SMI and navigate to System Operations.
2. Click Application Distribution Cache (ADCS): Synchronize.
If the previous step does not resolve the alarm, restart Messaging:
1. Stop the Messaging software.
2. Start the Messaging software.
If the alarm is still active, contact your remote support center. See contact your remote support center.