Message does not reach recipient

You compose and send a message to an Exchange user. The system displays a message stating that it sent the message. However, the message does not reach the recipient.

Troubleshooting steps

Check the connection between the Microsoft Exchange server and the Messaging server.

Procedure

  1. On the Exchange server at \WINDOWS\system32\LogFiles\W3SVC1, check if Messaging sends the request to the Exchange server.
  2. On the Messaging command prompt, check aic.log.
  3. In the /VM/iim/logs directory, check smtp.log.
  4. To see if the Exchange server is working properly, check the CPU usage and memory of Exchange server .
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September 18, 2012
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