Messaging generates call detail records in real-time and sends the records to a device the customer specifies. The device can be a printer or a reporting system that converts call record data into financial records. Two such reporting systems, eCAS Call Accounting System and VeraSmart Application Suite, are available through Avaya DeveloperConnect partner Veramark Technologies, Inc. These devices provide their own data security. For more information, see http://www.veramark.com/products/verasmart.htm.
Messaging transmits Call Detail Recording (CDR) records to call accounting devices over a TCP/IP connection using Avaya’s proprietary Reliable Session Protocol. While the data are protected from corruption, the data are not encrypted. For this reason, where possible, the customer should cable the CDR device directly to the Messaging server, whenever possible, for the export of CDR data.
Account codes are codes that users can manually enter identify the purpose or the associated client of each call. Messaging includes account codes in CDR records when account codes are enabled.
Advice of Charge (AOC, for ISDN trunks) is charge information that Messaging collects from the public network for each outgoing call. Charge advice is a number representing the cost of a call; it might be recorded as either a charging or currency unit.
Periodic Pulse Metering (PPM, for non-ISDN trunks) is data that Messaging based on the pulses transmitted from the public network at periodic intervals during an outgoing trunk call. At the end of the call, the number of pulses collected is the basis for determining charges.