Messaging does not respond to your commands or menu selections

You might be sending “Baudot” TTY tones instead of the “touchtones” that Messaging requires for command entries and menu selections.

The Baudot tones produced by TTY devices and the touchtones produced by a telephone when dialing a telephone number are different. Many TTY devices that can generate touchtone signals to dial telephone numbers switch automatically to TTY mode after dialing the number.

Potential solution

Procedure

Use the TTY device with a standard telephone that is dialpad-equipped, or use the TTY device with the Avaya IP Softphone.