Configuring optional greetings

You can configure settings for your optional greetings from the Greetings tab on the User Preferences Web pages. If optional greetings are not be visible to you, it means that they have been disabled at the administrator level.

Procedure

Activate an optional greeting of your choice by selecting the Active check box for that greeting.
Enter a description for the selected greeting in the Description field.
Select a call type from the All / Internal / External drop-down list box.
- To set the optional greeting to play for all calls, select All.
- To set the optional greeting to play for internal calls only, select Internal.
- To set the optional greeting to play for external calls only, select External.
Select a phone status from the All / Busy / No Answer drop-down list box.
- To set the optional greeting to play for all calls, select All.
- To set the optional greeting to play only when your phone is busy, select Busy.
- To set the optional greeting to play only when a caller gets no answer on your phone, select No Answer.
Select a time zone from the All / Office Hours / Non Office Hours drop-down list box. The office hours are defined in the Business Hours section.
- To set the optional greeting to play at all times, select All.
- To set the optional greeting to play only during office hours, select Office Hours.
- To set the optional greeting to play only during non office hours, select Non Office Hours.
Click Save.