The Avaya Call Management System (CMS) and the Avaya Interactive Response system both collect call data that might be used to generate financial reports. Like the CDR reporting devices, these systems have a number of security features that can be used to protect data.
The CMS communicates with Messaging over a TCP/IP connection using a proprietary binary protocol. The Interactive Response system communicates with Messaging using a TCP/IP connection. The customer can enhance the Interactive Response connection by using TLS and SRTP protocols.
For more information on Interactive Response security, see http://support.avaya.com/elmodocs2/ir/r2_0/print_Security.pdf.
For more information on Call Management System security, see "Avaya Call Management System Security Whitepaper."