With speech-based addressing, instead of entering the mailbox number of a person or spelling the name using the telephone keypad, you can simply say the name. Outside callers, too, can say a name instead of entering an extension. The Basic Speech Auto Attendant recognizes first name-last name combinations (for example, William DuBois). To improve recognition accuracy in cases where the correct pronunciation of a name does not follow the pronunciation rules of the primary language, administrators can enter the name phonetically (for example, doobwah for Dubois).
If the confidence level of the speech recognition result is below a certain threshold, the Basic Speech Auto Attendant prompts the caller to confirm the name. The confirmation dialog then uses text-to-speech (TTS) to say the name and prompts the caller again to confirm the name. The caller is given several opportunities to confirm the name, enter an extension number, or enter the spelling of the name.
Each site has a default language setting. You must specify the user name using the language associated with the user site. If an Auto Attendant includes other sites that have different default languages, the callers at Auto Attendant will have to say the names in the language specified to look up a user. For example, Site 1 has the default site language set to US English. Additionally, Site 1 Auto Attendant includes Site 2 where the default site language is set to German. The caller has to use German to look up a user in Site 2 or use English to look up a user in Site 1.
When including other sites in the same Auto Attendant, you must ensure that all sites have the same default site language to ensure optimal recognition accuracy and efficiency.