Technical support

If you encounter trouble with MessagingCommunication Manager Messaging:

Retry the action. Check the relevant written or online documentation, and follow the instructions carefully.
Note the sequence of events that led to the problem and the exact messages displayed. Ensure the Avaya documents for MessagingCommunication Manager Messaging are handy.
If the problem persists, contact Avaya Technical Support:
- Log on to the Avaya Technical Support website at http://support.avaya.com.
- Call or fax Avaya Technical Support on one of the telephone numbers listed in the Support Directory on the Avaya Support website.

Avaya Technical Support might ask you to email one or more files for analysis of your application and application environment.

Note

If you have difficulty reaching Avaya Technical Support through the above URL or email address, go to http://www.avaya.com for further information.

When you request technical support, provide the following information:

Configuration settings, including MessagingCommunication Manager Messaging configuration and browser settings.
Usage scenario, including all the steps required to reproduce the issue.
Copies of all logs related to the issue.
All other information that you gathered when you attempted to resolve the issue.

Tip
Avaya Global Services Escalation Management provides the means to escalate urgent service issues. For more information, see the Escalation Contacts listings on the Avaya website.

For information about patches and product updates, see the Avaya Technical Support website http://support.avaya.com.