Telephony Integration Checklist

Use this topic to validate the Messaging telephony integration.

Before you begin

The Pilot number needs to be configured on the telephony server.

Check	Steps	Result / Validate
Inbound calling	Call an extension and ensure that the system routes the call to the application role server.	When a call covers to voice mail, you must hear ringing and then the system main menu. This validates the call coverage functionality.
Outbound calling	Make an outbound call as per the instructions provided in Running application server diagnostics. In the Select the test(s) to run drop-down list, select Call-out.	Test a call to an: extension: Verify that the system connects the call to the extension. outside number. Verify that the system connects the call to the outside number. Ensure to keep the call up for 60 seconds. This validates outbound calling to internal and external numbers.
MWI	Follow the instructions provided in Running application server diagnostics. In the Select the test(s) to run drop-down list, select MWI.	Observe that the MWI goes on, off, and then on. This validates the MWI.

Check

Steps

Result / Validate

Inbound calling

Call an extension and ensure that the system routes the call to the application role server.

When a call covers to voice mail, you must hear ringing and then the system main menu.

This validates the call coverage functionality.

Outbound calling

Make an outbound call as per the instructions provided in Running application server diagnostics. In the Select the test(s) to run drop-down list, select Call-out.

Test a call to an:

extension: Verify that the system connects the call to the extension.
outside number. Verify that the system connects the call to the outside number. Ensure to keep the call up for 60 seconds.

This validates outbound calling to internal and external numbers.

MWI

Follow the instructions provided in Running application server diagnostics. In the Select the test(s) to run drop-down list, select MWI.

Observe that the MWI goes on, off, and then on.

This validates the MWI.