Upgrading the Messaging system

Before you begin

Procedure

  1. Log on to the System Platform Web Console. For more information, see Logging in to the System Platform Web Console.
  2. Click Virtual Machine Management > Template.

    The system displays the Search Local and Remote Template page.

  3. Click Upgrade.
  4. From the Install Template From drop-down list, select the medium to search for the Messaging image files. The following table lists the available options.
    If you select then
    Avaya Downloads (PLDS) provide SSO Login and SSO Password and then click Search.
    HTTP specify the Template Location and click Search.

    If the template files are located in a different server, you may be required to configure a proxy depending on your network. Click Configure Proxy to specify a proxy server if required.
    SP Server specify the Template Location and click Search.
    SP CD/DVD click Search.
    SP USB Disk click Search.

    For more information, see Search Local and Remote Template field descriptions.

  5. From the Select Template list, select the template that matches the current system configuration.
  6. Click Select.
  7. On the Template Details page, click Upgrade.

    The system displays the Template Network Configuration page that shows network configuration you have entered while installing System Platform.

  8. Verify the network configuration and click Save to continue.

    The system displays the Template Details page that lists the system properties you have entered while installing Messaging.

  9. Verify the system properties.
    1. MSG IPv4 Address: IPv4 address of the Messaging virtual machine.
    2. MSG IPv6 Address: Messaging does not support IPv6.
    3. MSG Hostname : Host name must be the Fully Qualified Domain Name (FQDN) of the Messaging virtual machine.
  10. Click Upgrade.

    The Template Installation page displays the progress of the template installation.

  11. When the System Platform Web Console prompts to Commit or RollBack the installation, verify that the Messaging system is up and running before proceeding to Step 12.
    1. Verify you are able to log on to the Messaging System Management Interface. For more information, see Logging in to Messaging.
    2. Verify all entries in the Processes List have a status of either "Running" or "Online". From the System management Interface, on the Administration menu, click Messaging > Server Information > System Status (Application).

      The System Status (Application) Web page displays the status of the various processes used for the application role and the connection status with the AxC used by the application role.

    3. Verify the status of the storage role is "IN SERVICE". From the System management Interface, on the Administration menu, click Messaging > Server Information > System Status (Storage).

      The System Status (Storage) Web page displays the status of MessageCore and LDAP processes.

    4. Perform basic call answer and Messaging functions. For more information, see Using Avaya Aura® Messaging.
      NoteNote

      You can perform basic call answer and Messaging functions only using the default language, which is US English.

      Verify call answer and message retrieval is working.

  12. When the verification is complete, on the Template Installation page, do one of the following:

    • If all verification checks are passed, click Commit Installation to continue the upgrade process.

    • If any verification checks have failed, click Rollback Installation to cancel the upgrade process and go back to the previous version of the software.

Next Steps

Install the patches.

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September 18, 2012
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